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1 reply

katherinejoyceO
Level 9
July 12, 2020

Thanks for visiting the Community today, @lucas@williams-e. At the moment, our banking engineers are actively investigating this unexpected behavior and working for a fix. 

 

I'd recommend you contact our Customer Care team and provide this number INV-44815 for fast-tracking. They can then link your account to the investigation so you'll get updates through email. 

 

For future reference, here's an article that can guide you in editing and categorizing your Chase transactions once it's updated. It will help you ensure your bank info is accurate. 

 

Let me know if you have additional questions. We're always delighted to assist.