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1 reply

QuickBooks Team
July 19, 2026

You can restore an inactive customer in QuickBooks Online by selecting the Make active option within your Customers list screen. Please note that you’ll first need to update your customer list view to include inactive customers before you can reactivate them.

 

To do this:

 

  1. Go to Customers & leads and select Customers.
  2. Click the Gear icon at the top right of the customer list.
  3. Select the Include inactive checkbox.
  4. Locate the customer you want to reactivate.
  5. In the Action column for that customer, click Make active.

 

Feel free to reply below if you have any other questions or need further assistance.