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January 5, 2021
Question

Can not pull up Report: Payroll Summary by employee

  • January 5, 2021
  • 1 reply
  • 0 views
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1 reply

QuickBooks Team
January 5, 2021

Hello and welcome to the Community, @westoncoffeeroas.

 

If I may ask, are you using QuickBooks Online (QBO) desktop app when running the report? If so, we currently have an ongoing investigation (INV-50385) about being unable to generate payroll reports. Our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list affected users.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours so, you'll know when agents are available.

 

However if not, ensure that you're logging in as the Master or Company Admin. Then, open your QBO account via a private window. This is to verify if this is caused by the system or your browser. 

 

You can use the keyboard shortcuts below:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

One done, run the Payroll Summary by employee report again.

 

Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day.