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SherrylB
April 30, 2019
Solved

duplicate payroll item

  • April 30, 2019
  • 1 reply
  • 27 views

Last week, my state withholding payroll item appeared multiple times (4) for one employee only. I was able to get rid of two of them, but the one extra kept reappearing every time I deleted it. I made a manual adjustment to his net check for that week only, but the problem is not solved. As I will have to manually adjust the payroll liability every week as well. Who can help with resetting this payroll item for this one employee?

Best answer by PreciousB

Thanks for sharing the complete details of your concern, SherrylB.

 

I can help make sure the state withholding payroll item won't show multiple times on the paycheck.

 

This happens when the duplicate tax item is added on the Other tab of the employee's profile. Let's delete it to fix the issue.

 

Here's how:

  1. Go to the Employees menu, then choose Employee Center.
  2. Double-click the employee's name.
  3. Choose the Payroll Info tab.
  4. Click Taxes.
  5. Select Other.
  6. Delete the duplicate tax item.
  7. Click OK.

Please check the screenshots below.

 

 

Once done, delete or void and recreate the paychecks if you haven't sent them as Direct Deposit or if you have not handed out the paycheck to the employee. Otherwise, you're right that we have to enter an employee liability adjustment to correct the tax amount.

 

This should get you moving forward again. Let me know how it goes or if you have follow-up questions about this. I'll be here and ready to help anytime. Have a good one.

1 reply

PreciousB
PreciousBAnswer
Level 6
April 30, 2019

Thanks for sharing the complete details of your concern, SherrylB.

 

I can help make sure the state withholding payroll item won't show multiple times on the paycheck.

 

This happens when the duplicate tax item is added on the Other tab of the employee's profile. Let's delete it to fix the issue.

 

Here's how:

  1. Go to the Employees menu, then choose Employee Center.
  2. Double-click the employee's name.
  3. Choose the Payroll Info tab.
  4. Click Taxes.
  5. Select Other.
  6. Delete the duplicate tax item.
  7. Click OK.

Please check the screenshots below.

 

 

Once done, delete or void and recreate the paychecks if you haven't sent them as Direct Deposit or if you have not handed out the paycheck to the employee. Otherwise, you're right that we have to enter an employee liability adjustment to correct the tax amount.

 

This should get you moving forward again. Let me know how it goes or if you have follow-up questions about this. I'll be here and ready to help anytime. Have a good one.

    C
    Carolexx
    November 17, 2019

    when we moved from desktop to online, the first two paychecks had to be sent out manually because of some glitch in the system.  Now our taxes are showing really high because for some reason QB ran those two paychecks sessions but of course, the checks never went out.  QB made a new account called workers paycheck which I deleted, this deleted the paychecks on one side but a double amount of paychecks is still showing in reports and taxes.  How do I get them out so we can pay a correct tax bill?  and of course, have a correct continuing pay amount.

    AlexV
    AlexV
    Level 10
    November 17, 2019

    The most possible reason why your taxes went high is because of duplicate paychecks, Carolexx.

     

    This happens when you've recorded your payroll details in QuickBooks Online Payroll. At the same time, there are paychecks created manually with the same information.

     

    You'll want to delete those paychecks that were created manually to resolve discrepancies. 

     

    Also, we can ask additional assistance from our Customer Support Team. They can review all the details. They can also process payroll correction if needed.

    1. Click Help and select Contact us.
    2. Enter Duplicate Paycheck in the description field. Select Let's talk.
    3. Choose either Start a message or Get a callback.

    Here are some of the articles you can check for reference:

    I'm looking forward to assisting you again. Thanks for posting!

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