Question

Quickbooks Desktop Pro Plus 2023

Forum|Forum|6 months ago
January 21, 2026
2 replies
8 views

We recently installed QB Desktop Pro Plus 2023 on a computer and opened an existing company's records from a backup created on another computer. In the Employee section of our old computer, it would show the employee's prior paychecks. With the move to a new computer, it's not showing checks at all. I'm sure it's a setting but we've not been able to find it. If we run payroll reports we can get to checks that way, but want them accessible from the individual employee records.

QuickBooks Desktop Payroll

A

Anonymous

Hello there, lbacutting.

Accurate payroll records are vital, but missing paycheck transactions after restoring your company file can occur due to settings or filters. Let me help guide you to resolve this issue.

First, verify if the company file you restored from the backup is the latest from your old computer. Once this is confirmed, let's check whether the Transactions under Employee Information are properly displayed. Here's how:

Go to Transactions, under the Employee Information section.
In the Show tab, select Paychecks.
Then set the Date to All.

Once complete, it will display all the transactions for the selected employee.

You can also verify the paycheck by opening the generated report and clicking on the amount. This will take you to the original transaction history.

If the issue persists, I recommend running the Verify/Rebuild data tool. This process can help detect any system errors or damaged data in your company file. It also ensures your QuickBooks software runs smoothly.

If you have any further questions or require additional assistance, leave a comment below. We're always here to help.

L

lbacuttingAuthor

it's actually a setting issue. within the employee section, there's a grey arrow by the employee names. when the software was installed, it defaulted to the arrow being clicked to expand the personal data clear across the page, whereas the version I use defaults to it being suppressed to the left, which allows the prior checks to be displayed. once we clicked the arrow to minimize, the issue resolved itself.

C

ClaireSamanthaS

QuickBooks Team

Hello there, lbacutting.

Thank you for providing the detailed explanation regarding the settings issue. We appreciate your thorough troubleshooting! As you mentioned, the default settings for the employee section and the grey arrow behavior vary depending on the software version. We're glad to hear that minimizing the arrow resolved the issue for you.

Please let us know if there's anything else we can assist you with.

SIAB

Level 2

@lbacutting

Run the Verify/Rebuild Data utility. Any error messages?

L

lbacuttingAuthor

it's actually a setting issue. within the employee section, there's a grey arrow by the employee names. when the software was installed, it defaulted to the arrow being clicked to expand the personal data clear across the page, whereas the version I use defaults to it being suppressed to the left, which allows the prior checks to be displayed. once we clicked the arrow to minimize, the issue resolved itself.

Sign up

Login with SSO

Let's get you signed in

Login with SSO