Super batch issues

I understand how overwhelming it is to deal with unexpected errors. When a super payment bounces back, it usually indicates a mismatch in the employee's details. You can update their profile by following the steps below.

Here’s how:
 

1. Open the employee file and click Super Funds.
2. Add one or more super funds.
3. Delete an existing super fund only if more than one fund is listed.
4. Control how much of an employee’s super is apportioned into each fund by specifying a percentage or a fixed amount.
5. Update an employee's super member number.
    

Please note that if a super fund ABN changes but the USI stays the same, you need to add the fund again to the employee’s super fund page.

Here’s how:
 

1. Search using the new ABN.
2. Select the correct USI.
3. Click Save.
    

Once correct details are added or saved, you need to delete the original fund with the incorrect  ABN.

If you still need to cancel your account, refer to this article for the step-by-step instructions: Cancel your QuickBooks Self-Employed subscription.

If you have any other questions, feel free to let us know. We’re here to help.