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noobatl1
November 14, 2018
Solved

NOTIFICATION EMAILS

  • November 14, 2018
  • 3 replies
  • 11 views

My email is the main account email. Used it to setup the account and I know how to apply an email as per our outgoing invoices. However, I seem to be the only one who can receive notifications and can't find a possible way to add or change this email. My question how do I add or change the email that receives all the information for PAYROLL, INVOICING STATEMENTS and just basic NOTIFICATIONS of a particular company??? My email is the account email for 2 companies but I NEED to add particular emails to receive notifications in order for me to stop forwarding emails all week. 

 

THANKS IN ADVANCE!

    Best answer by SophiaAnnL

    I can help you change your email settings in QBO, noobatl1.

     

    To receive notifications for your payroll, you can only use one email address. Let's go to your Payroll Settings to update this information:

    1. Click the Gear icon at the top.
    2. Under Your Company, click Payroll Settings.
    3. Under Business Information, click the Contact Information link.
    4. Enter and confirm the email address.
    5. Click OK.

    To change the email address for the notifications of your QBO subscription, you can:

    1. Click the Gear icon.
    2. Select User Profile.
    3. In the Profile tab, click the Edit link in the far right of the Email address section.
    4. Click Done.

    Lastly, you can follow these steps to update the contact information of the company:

    1. Click the Gear icon.
    2. Under Your Company, click Account and Settings.
    3. In the Company tab, maximize the Contact info section.
    4. Update the Company email and the Customer-facing email.
    5. Click Save and then Done.

    I've added screenshots too.

     

    You can always come back if you need more help with updating your account information.

     

    3 replies

    SophiaAnnL
    SophiaAnnLAnswer
    Level 5
    November 14, 2018

    I can help you change your email settings in QBO, noobatl1.

     

    To receive notifications for your payroll, you can only use one email address. Let's go to your Payroll Settings to update this information:

    1. Click the Gear icon at the top.
    2. Under Your Company, click Payroll Settings.
    3. Under Business Information, click the Contact Information link.
    4. Enter and confirm the email address.
    5. Click OK.

    To change the email address for the notifications of your QBO subscription, you can:

    1. Click the Gear icon.
    2. Select User Profile.
    3. In the Profile tab, click the Edit link in the far right of the Email address section.
    4. Click Done.

    Lastly, you can follow these steps to update the contact information of the company:

    1. Click the Gear icon.
    2. Under Your Company, click Account and Settings.
    3. In the Company tab, maximize the Contact info section.
    4. Update the Company email and the Customer-facing email.
    5. Click Save and then Done.

    I've added screenshots too.

     

    You can always come back if you need more help with updating your account information.

     

      D
      donutman
      November 28, 2018

      I have all of these areas changed in Quickbooks. I am still struggling with my emails from Intuit E-commerce sending to the former email address instead of my current email address. I am using the Sync with Square app and the daily import summary is not going to the current email address. Where am I missing the change?

      SophiaAnnL
      SophiaAnnL
      Level 5
      November 28, 2018

      Thank you for getting back to me, donutman.

       

      Since you've updated all of your email addresses in QBO, I'd suggest giving us a call. It's possible that your account for Sync with Square still has your old email address. That's why you don't receive anything on the new one. We can update this information for you to ensure that the daily import summary will go to your current email.

       

      Don't hesitate to come back if you have more questions.

      J
      johntamer
      February 6, 2019

      I'm not using QBO, I'm using the desktop version Premier Contractor 2017

      AlcaeusF
      AlcaeusF
      Level 14
      February 6, 2019

      The Community has your back, johntamer.

       

      Thank you for posting here in the Community. Allow me to lend a hand with updating the email address for email notifications.

       

      You must be the Billing Contact in the account to receive important notifications and communications. Since you're using the desktop version, you can update the email address through the Customer Account Management Portal Site.

       

      For more information about updating email address, I'm adding the article I recommend on this:

       

      Update email address.

       

      Please let me know if there's anything else I can do for you regarding the notifications. The Community will always have your back.

      Abra Marketing
      Abra Marketing
      August 6, 2021

      I agree it would be really helpful to have a feature to have multiple emails receive notifications and easily manage who gets which notifications. 

       

      As the owner of the company, I need my email address as the primary contact and I want to receive all notifications to be aware of what's going on. However, it's a big waste of my time to have to forward the email notifications to the Accounting staff.

       

      It seems like this should be a basic function.

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