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Scottsgardens
December 11, 2018
Solved

Where are form printer settings?

  • December 11, 2018
  • 2 replies
  • 2 views

Over 6 months ago, we changed from an HP to an Epson printer.  The Epson is the default printer in Windows (10).  Invoices, checks, statements, ... everything we print has gone to the Epson ... until today.  Today I discovered that

* if I am at the "create statements" page and set the dates I want, etc. I have the choice to Print, Email, or Preview.  If I choose Print, the statement goes to the Epson printer.

* However, if I choose Preview and I am looking at the statement, I then also have choices at the top of the screen, one of which is to Print.  If I choose Print on this screen, I do NOT get the normal Printer option display showing me which printer is to be used or any options, but instead the print is somehow sent to the old HP printer.   WHY and HOW?  Where are the settings for this, and WHY on earth would the design team in QuickBooks have the print result from this set of actions be different than selecting print from the Create Statements screen?

Where do I find the way to change this from happening?

    Best answer by Kristine Mae

    Good day scottsgardens,

    I'm here to help you.

    You can set up a default printer for the different kinds of transactions. Here's how:

    1. Go to File.
    2. Choose Printer Setup.
    3. Click the Form Name drop-down arrow, then choose a transaction.
    4. Click the Printer name drop-down arrow, then choose a printer.
    5. Click OK.
    Continue the steps to assign each transaction a default printer.

    Should you have further questions, don't hesitate to reach out. All the best! 

    2 replies

    Kristine Mae
    Kristine MaeModeratorAnswer
    Moderator
    December 11, 2018

    Good day scottsgardens,

    I'm here to help you.

    You can set up a default printer for the different kinds of transactions. Here's how:

    1. Go to File.
    2. Choose Printer Setup.
    3. Click the Form Name drop-down arrow, then choose a transaction.
    4. Click the Printer name drop-down arrow, then choose a printer.
    5. Click OK.
    Continue the steps to assign each transaction a default printer.

    Should you have further questions, don't hesitate to reach out. All the best! 
    S
    ScottsgardensAuthor
    December 11, 2018
    Thank you.  That solved the problem.  However, it did raise another question:   Since I had never been in this area before, how is it that all the other possible entries (form options) had the Epson printer listed as the default, but the Statements had the HP?  I don't recall ever setting any of these printer defaults, and I'm not sure how some (most) had the correct default printer, but one didn't ....???  Confusing  .....
    A
    amemgmt
    February 4, 2021

    Error message when trying to print a check.....printer selection??

     

    Any ideas??

    Angelyn_T
    Angelyn_TModerator
    Moderator
    February 4, 2021

    Hi, @amemgmt.

     

    I can guide you with some troubleshooting steps so you can print your checks in QuickBooks Desktop.

     

    Usually, there are lots of possible reasons why you can't print your forms in QuickBooks. QuickBooks is not responding to the request, there is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port, the device is not ready, and others.

     

    For now, I recommend running the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub. 

     

    1. Close your QBDT.
    2. Download our QuickBooks Tool Hub file.
    3. Open the downloaded file.
    4. Follow the onscreen steps to install the program.
    5. Double click the icon on your Windows desktop to open the tool hub.

     

    Once done, here's how to run the QuickBooks PDF & Print Repair Tool from the Tool Hub.

     

    1. In the QuickBooks Tool Hub, select Program Problems.
    2. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
    3. Attempt to print your checks.

     

    For additional solutions, you can open each article:

     

     

    On the other hand, I would be glad if you can share with us the exact error message you've got when trying to print your transaction. This way, I can gather enough resources and share with you the right amount of resolution.

     

    For more tips while working with QuickBooks in the future, you can also check out the topics from our help articles: Find QuickBooks help articles, Community discussions with other QuickBooks users, video tutorials, and more for QBDT.

     

    If you have any follow-up questions or updates when printing your checks, please let me know by adding a comment below. I'm always here to help. Have a good one!

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