Manage Customers and income

I upgraded from the Essential Plan to QBO Advanced on 2 Jan 2026 to enable supplier profile setup for e-Invoice self-billing. However, the supplier profile page in my company account does not display the required e-Invoice fields. It seems there may be a plan provisioning or access configuration issue in the Advanced plan. I have already shared screenshots with QBOCare. This impacts our ability to comply with LHDN’s e-Invoice self-billing requirements. Any help or escalation is appreciated.

After upgrading to QBO Advanced, the Custom Role permissions assigned to users don’t match their actual access. Certain functions—for example Customer List edit—are unavailable to users who should have them. This issue did not occur in our previous Essential Plan. I suspect a provisioning or synchronization issue in the new plan setup. The case is already open with QBOCare, but this affects our internal access management. I’d appreciate guidance from anyone who faced this post-upgrade or help to escalate it for faster resolution.

We’re unable to link a credit note to an existing e-Invoice when the invoice has a partial payment. Example: invoice amount $690, received $682 (after $8 bank charge). Our normal process is to issue a credit note for $8 to offset the difference. However, QuickBooks blocks this from linking to the original e-Invoice, causing validation errors. I’ve shared details and a screen recording with QBOCare, but need urgent guidance or a workaround to stay compliant with Malaysia’s LHDN e-Invoice validation rules. Any escalation or workaround would be greatly appreciated.

cant connect with my bank i already called the bank said no issue after one year of customers about to quit and no one helped

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I tried to amend the settings already but the city and the emirate is a minimum requirement to save an adress. Additionally it shows the county as ARE instead of United Arab Emirates. What are my options to get this amended?

For instance, consumables and medical supplies to be merged as a single account.

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How do i give discounts in invoices prepared?

I am trying to change the currency from ANG to XCG, but this currency is not available in the dropdown

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Read invoice

Hello i want to replace the word of FBR in invoice or estimate with word TAX

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Hello i want to replace the word of FBR in invoice or estimate with word TAX

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i have uploaded almost 200 items but now it has stopped uploading more

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I create my invoices manually outside of Quickbooks and then upload them to the application. Can quickbooks use AI and create the record for me automatically in the Invoices section?

I'm a personal trainer and just looking to streamline client admin

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