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H
HAM9000_8
June 21, 2020
Question

QBO Subscription Cancellation

  • June 21, 2020
  • 12 replies
  • 76 views

I started free trial of QBO Plus. A few days or so in the trial, I get banner of 50% off for 6 months. I click and fill out Billing details. I now want to cancel. It says "SUBSCRIBED Next charge on 17/07/2020 after trial ends". When I click "Cancel Subscription" it does not have link or button to cancel. 

I do not want to be charged for this subscription.

Several calls to Intuit/QBO UK have been futile. I shall be calling again Monday 22/6/20.

Help!!!!

    12 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    June 21, 2020

    If you have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to certain months. If you purchase from the trial account, you have to pay the regular rate.

    https://quickbooks.grsm.io/UK

    H
    HAM9000_8Author
    June 21, 2020

    Read the post properly. The post is not about discounted price or regular price. Simply I DO NO WISH TO CONTINUE AND INSTEAD WISH TO CANCEL THE SUBSCRIPTION & ACCOUNT. 

    C
    Charies_M
    Level 9
    June 21, 2020

    Hi, HAM9000_8.

     

    We want to make sure we've explored every possible option for you first. Please call us to review your account for free (from a mobile or landline) on +448000282548. We're here to help.

     

    You can visit us anytime if you have other questions. I'm always ready to assist. Wishing you well. 

    W
    wahab
    November 8, 2020

    I would like to cancel my subscription package and have been calling for days but no one replies back. 

    I am now going to ask my bank to cancel the credit card transaction. as I cannot see an option online to cancel package.

    I have got 10 for 10 a month

    T
    Tomas Kvederys
    April 10, 2021

    Please cancel app

    RenjolynC
    RenjolynC
    Level 9
    April 10, 2021

    Thanks for chiming in on this thread, Tomas Kvederys.

     

    To clarify, do you mean to cancel your QuickBooks Online account purchased from the app store? If so, you can follow the steps below.

     

    For Apple App Store (iOS, iPhone, Ipad), here's how:

     

    1. Go to Settings app on your iPhone or iPad.
    2. Select iTunes & App Store.
    3. Choose your Apple ID and then View Apple ID.
    4. Tap Subscriptions > QuickBooks Online.
    5. Tap Cancel.

    You can also use the official steps from Apple.


    For Google Playstore (Android phones and tablets), you can follow these steps:

     

    1. Go to the Play Store app and select the Menu icon.
    2. Tap Subscriptions > QuickBooks app.
    3. On the Manage subscriptions window, select Cancel subscription.

    You can also read these articles for more information:

     

    Please let me know if there's anything else you need. I'm just a post away to help you out some more. Take care and stay safe!

    C
    cancellation of subscription n
    April 30, 2021

    I have been trying for the past two hours to cancel my subscription to Quickbooks, realising that I already did this and they have still been billing me. I h ave never used the service as I was unable to identify its value.  No one is available.  In the UK they  have many services which deal with this type of fraud, which it is when they take funds from the account and do not allow access to questioning and preventing the company from taking funds from the account.   As a journalist I'm going to be able to write about Quickbooks, but I am also contacting the financial ombudsman.  Having read through the complaints about this company, I believe there is a case against them.  If anyone else is able to offer advice that would be great.  I have contacted Martin Lewis as well, to advise about this.  

    its a shame. nice comcept, just run by obviously inept or dishonest people who don't value their customers.  

    A
    AbegailS_
    Level 6
    May 1, 2021

    Thanks for joining the thread, Ma'am.

     

    This isn't the experience we want for you. Please reach out to QuickBooks Online Support to raise this conern.

     

    You can contact them through these steps:

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. In QB Assistant,enter the topic you need help with. You can also enter questions.
    4. Select Contact Us to connect with a live support agent.
    5. Choose a way to connect with us:
      • Start a chat with a support expert. Live chat all day, M-F.
      • Ask the community  to get help from businesses like yours.
      • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

    Please let me know how it goes by leaving a comment below. I'll be right here if you need anything else. Have a good one!

     

    E
    emmam6
    March 6, 2023

    Hello Community Users, We just wanted to come in and add to this thread about cancelling the Quickbooks subscription. We have a dedicated team who will be able to sort out the cancellation request for you. Open 8am-5.30pm Monday to Thursday and 8am--4.30pm on a Friday. We'd recommend calling them on +448000282548 to sort out your cancellation. If you want to cancel yourself you can follow this how to article (the steps are different depending on whether you are billed by your phone billing or billed by an accountant or directly billed by Quickbooks) Any questions at all let us know.

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