Where do I access customer support?
Where can I access customer support? For a long time I've used the AI feature when I'm logged into Quickbooks online, and it usually gives me a chat option, which is my preferred method. In the last week, the chat option hasn't been available, only a callback option. Unfortunately with the callback option I can't understand what the representatives are saying, and I can't get my issue addressed at all.
Is there not a chat option or even an email option anymore?
My issue is that a few weeks ago we had used our project reports to bill a client. When we billed them two weeks after that, we noticed the work hours amount had gone DOWN instead of up, even though we hadn't made any adjustments (other than adding hours) in those two weeks. We couldn't figure out why and had to refund the client hours.
Last week, we went to bill the same project/client, and noticed that the cost of goods had gone DOWN this time, not up (even though we've only added cost of goods in those two weeks). We've checked cash/accrual toggle switch to make sure that's been selected correctly each time, so that's not the issue. It's really throwing our billing off and we can't tell what is accurate and what isn't at this point...this hasn't ever happened before, and everything we usually do has stayed the same.....