Finish your payment email

These automated emails are sent because your account default reminder settings are enabled. As a result, QuickBooks Online automatically follows up whenever an invoice is viewed or remains unpaid.

They can stop these automated emails by turning off invoice reminders in their settings:

1. Click the Gear icon.
2. Select Account and settings, then open the Sales tab.
3. Find the Reminders tile, then click the Pencil icon to edit.
4. Turn off Automatic invoice reminders.
5. Click Save.

If you’re using QuickBooks Online Advanced, check your Workflow automation settings, as separate reminder workflows may need to be turned off individually. Here’s how:

1. Click the lightning bolt icon.
2. Open the My workflows tab.
3. Check for any active automated reminder workflows.
    

Once disabled, automated reminders will stop, giving you full control to send reminders manually only when you choose.

For more guidance, check this article: Send invoice reminders automatically or manually in QuickBooks Online.

If this automated reminder is not causing the issue, please let us know below. We’re here to help.

This is incorrect. This email states “Your payment for invoice SC572 isn't finished yet. View your invoice to see your payment options.” It is a new and unwelcome feature. Please visit the other thread on this topic: https://quickbooks.intuit.com/community/other-questions-9/finish-your-payment-customer-email-375767?tid=375767&fid=9