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LindsayCooper
New Member
September 17, 2026
Question

Finish your payment email

  • September 17, 2026
  • 7 replies
  • 370 views

I see another thread about this but I’m adding a new one in hopes of escalating this issue! 

 

My customers started receiving emails after they open an invoice reminding them that they did not pay. There is no way to turn these off. It is unprofessional. QBO should not be emailing customers without express permission. 

    7 replies

    Janiqueca_TQuickBooks Team
    QuickBooks Team
    September 17, 2026

    These automated emails are sent because your account default reminder settings are enabled. As a result, QuickBooks Online automatically follows up whenever an invoice is viewed or remains unpaid.

     

    They can stop these automated emails by turning off invoice reminders in their settings:

     

    1. Click the Gear icon.
    2. Select Account and settings, then open the Sales tab.
    3. Find the Reminders tile, then click the Pencil icon to edit.
    4. Turn off Automatic invoice reminders.
    5. Click Save.


    If you’re using QuickBooks Online Advanced, check your Workflow automation settings, as separate reminder workflows may need to be turned off individually. Here’s how:

     

    1. Click the lightning bolt icon.
    2. Open the My workflows tab.
    3. Check for any active automated reminder workflows.
       

    Once disabled, automated reminders will stop, giving you full control to send reminders manually only when you choose.

     

    For more guidance, check this article: Send invoice reminders automatically or manually in QuickBooks Online.

     

    If this automated reminder is not causing the issue, please let us know below. We’re here to help.

    State48Brooke
    New Member
    September 18, 2026

    Hello Janiqueca_T,

    Unfortunately, this does not actually fix the issue. I have been experiencing the same problem with customer invoices for over a month, and the “Finish your payment” emails are separate from Automatic Invoice Reminders.

    To be very clear, I do not use Automatic Invoice Reminders. They are already disabled on my account. I cannot disable a feature that I do not have enabled. Yet my customers still receive the “Finish your payment” email approximately 48 hours after the original invoice is sent, even though our invoices have Net 30 payment terms.

    I have contacted QuickBooks Support multiple times and continue to receive the same recommendation to disable Automatic Invoice Reminders. Since that setting was already disabled and support has not been able to provide another solution, I created a mock customer profile in QuickBooks and began testing the invoice delivery process myself.

    Through that testing, I confirmed that Automatic Invoice Reminders have nothing to do with these emails. The “Finish your payment” email appears to function more like an abandoned-cart email. It seems to be triggered after a customer opens or interacts with an invoice without immediately paying it, regardless of the invoice payment terms.

    The only workaround I have found that actually stops these emails is changing Online Delivery to Plain Text Only.

    Unfortunately, doing this removes QuickBooks' invoice tracking functionality, including the ability to see when a customer has opened an invoice and how many times it has been viewed. So, in order to stop an email feature I never enabled or authorized, I have to give up another feature that I actually use.

    This has become a significant issue for us because many of our customers have their own internal AP processes and only want to receive the original invoice email. Sending a “Finish your payment” email 48 hours later on a Net 30 invoice creates unnecessary confusion and frustration for our customers.

    I have also decided to disable all QuickBooks payment options for our customers. If I have to give up functionality just to prevent QuickBooks from sending payment emails to my customers without my consent, I am not willing to continue giving QuickBooks additional payment processing fees either.

    This needs to be addressed by the product team. Businesses should have the ability to independently enable or disable the “Finish your payment” emails without sacrificing invoice tracking or other functionality.

      LindsayCooperAuthor
      New Member
      September 17, 2026

      This is incorrect. This email states “Your payment for invoice SC572 isn't finished yet. View your invoice to see your payment options.” It is a new and unwelcome feature. Please visit the other thread on this topic: https://quickbooks.intuit.com/community/other-questions-9/finish-your-payment-customer-email-375767?tid=375767&fid=9

      SplashTapes
      New Member
      October 1, 2026

      I just want to keep this an active thread so that maybe the developers can work on this. It is a good feature when the invoice is due on receipt. The reminder should just be set to “null” if there are any payment terms set other then due on receipt. 

      slkgjldfgkj
      New Member
      October 7, 2026

      Until Intuit fixes this intrusive and unprofessional behavior, I’m adding the following to all our invoice emails:

       

      Please note: You may receive an invoice email in a few days with the subject, “Finish your payment to Geek Girls IT Services.” Quickbooks has started sending these notifications without their customers’ permission. They have acknowledged the issue but have not fixed it yet. We apologize for the inconvenience. 

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