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ToyaJaye
June 3, 2024
Question

Migration Error 1009

  • June 3, 2024
  • 1 reply
  • 16 views

My firm uses the migration tool to create annual backup copies of our non-advanced online clients; I have been doing this for three years with no issue. Last week, I couldn't get the migration tool to work - I uninstalled and installed several times, used the tool hub but kept getting the "1009 internal error: unknown exception". Finally, I contacted Intuit and was directed to Data Services, a case number was created, and they had to do the migration on the back end. They could not figure out why the migration tool was not working, and I was told that I may have to go through data services each time. We have over 20 online clients. Having to go through data services over 20 times just to create backups of clients’ files is absurd. There must be a way to fix my migration tool. Or another way to create backups of non-advanced online client files. 

1 reply

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
June 3, 2024

Let's update your QuickBooks Desktop to the latest release so you can continue with the migration, ToyaJaye.

 

I appreciate all the troubleshooting steps you've performed to fix the migration error 1009. For now, let's ensure that you update QuickBooks Desktop to the latest release so you have the latest features and product improvements. Then, use again the migration tool to create your backup copies in QuickBooks.

 

QuickBooks will automatically download updates when they're available. When the update is downloaded, you'll see the Update available on the status bar in the top right corner. If you encounter an error upon installation, you can download the update again and repeat these steps a couple of times to see if the release number advances. 

 

Here's how:

 

  1. Go to Help and select Update QuickBooks Desktop.
  2. Select Update Now, then Get Updates.
  3. Close and reopen QuickBooks to install the update again.

 

Then, Press F2 (or Ctrl+1) to open the Product Information window to check your current version and release. For more details about the process above, see this article: Update QuickBooks Desktop to the latest release.

 

However, if the issue persists after updating your QuickBooks Desktop to the latest release, I'd recommend contacting our Customer Support team. They can further investigate this matter and provide updates on the case number created. To reach them, click this link: Contact QuickBooks products and services support.

 

I'll also include these articles on other ways to use the migration tool and address any inquiries you may have regarding the process:

 

 

If you need help with migrating your data in QuickBooks, please leave a reply. The Community team is always there to help you. Take care.

T
ToyaJayeAuthor
June 5, 2024

I updated QuickBooks desktop, started from the beginning with the migration and still got the error. I'll contact support. 

B
bamado
July 16, 2024

Hi I just resolved this error 1009 with tech support and it worked. When you have quickbooks desktop open before opening the migration tool click on Help - QuickBooks Desktop Usage & Analytics Study and click Discontinue. Then open your migration tool and import the file, you should get the certificate window to allow access. Hope this helps! 

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