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bag2012
June 22, 2022
Question

Quickbooks 2022

  • June 22, 2022
  • 7 replies
  • 16 views

I have upgraded from Quickbooks 2019 desktop to Quickbooks 2022 desktop- I cannot get my company file to upgrade on the new version past 20%. I have tried the file doctor and everything. So frustrated! I am running Windows 11 on an HP laptop. Please help!! Thank you!!  

7 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
June 22, 2022

How big is your file size?

Did you create a backup file on QBD 2019 and restore it on QBD 2022?

 

Maybelle_SQuickBooks Team
QuickBooks Team
June 22, 2022

Hi there, @bag2012.

 

To isolate this, let's run the rebuild and verify data utilities. If you haven't used tools these before, they are automated diagnostic utilities that comb through, repair, and notify you of data damage within the file.

 

Here's how:

 

1. Go to the File menu, then select Utilities and Rebuild Data.

2. Choose OK. Follow the prompts to save a backup.

3. Click OK when you see Rebuild has completed.

4. Now, go back to File, then Utilities and select Verify Data this time.

5. Should the Verify find an issue with your data, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below.

   a. Find QBWin.log or QuickBooks.log files.

   b. Check the log file.

   c. Scroll all the way to the bottom for the most recent Verify information.

   d. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

For your reference, you can also check out this article for further guidance: Resolve data damage on your company file.

 

Give this a try and please let me know how it goes in the comment section. I'll be here should need further assistance. Take care and have a good one.

bag2012Author
June 25, 2022

I have tried to rebuild and verify the file in 2019 and it freezes up and will not complete. 

Jen_D
Jen_D
Level 8
June 25, 2022

Hello there, @bag2012,

 

Thanks for coming back to this thread and letting us know what happened after trying out the suggested troubleshooting. I understand that having issues like this can be time consuming and cumbersome. For this, I want to make sure we look into this.

 

Regarding this problem, can you please confirm if you run the program as administrator? Also, is the rebuild issue also happening in a sample file? We need to verify if there's something wrong with the company file or the software itself.

 

To open a sample company file to print a test report:

 

  1. You will see the No Company Open window.
  2. Select the drop down arrow beside Open a sample file.
  3. Choose Sample product-based business.

 

Try rebuilding the file and see if it works. If it does, go back to the original file and run the Verify/Rebuild Utility again. Here's how to do that in QuickBooks:

 

  1. Go to the File menu then Utilities.
  2. Select Verify Data then wait until the diagnosis is done.
  3. If there are issues, proceed to rebuilding the company file.
  4. Tap File menu and Utilities again.
  5. Use Rebuild Data this time then click OK.
  6. Follow the onscreen steps to save a backup.

 

However, if the problem also happens in the sample file or after verifying and rebuilding the file, proceed to repairing the software. This fixes program issues in QuickBooks. To do that, follow the steps below:

 

  1. Create a backup copy of the company file beforehand, to avoid any accidental data loss.
  2. Reboot the computer and tap the Windows Start menu.
  3. Find Control Panel on the search field or select it from the list.
  4. Press Programs and Features then Uninstall a Program. Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
  5. Pick QuickBooks from the list of Programs, then press Uninstall/Change.
  6. Click on Continue, or Next. then Repair.
  7. Press Next again then wait for the tool to start its diagnosis.
  8. Tap Finish when done.

 

To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.

 

After that, try to push the upgrade and see if it works this time. Still making sure you run the program as administrator. 

 

If the issue persists after doing the suggestions, I recommend that you continue working with our Technical Support Team to get this escalated. They have the tools necessary to check your company file and help you resolve this issue. To get our support, follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

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