Quickbooks Online Ledger unable to open

Thanks for bringing this to our attention, @LXL.

I'm here to get you to the bottom of this report issue right away. 

We'll see if this has something to do with the browser you use. Browsers have caches that temporarily save your browsing data. When it's full, you could experience unusual behaviors in QuickBooks like non-loading pages, unresponsive buttons, etc.

To start, please sign in to QuickBooks in a private window. This stops the cache from saving new data and makes your browser work in a fresh state. Follow these keyboard shortcuts to open an incognito session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Control + Option +P if you're using Safari

If you can run the report, you can go back to your regular browser and clear its cache. If you can't, you'll want to remove the Intuit-specific cookies in the browser. You can also try other browsers to isolate the case.

If you still encounter the same issue, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QBO.

You can check out this article to learn how to personalize the report: Customize a General Ledger Report.

Additionally, I've included these articles that'll help you fix some common report issues in QuickBooks:

• Basic Troubleshooting for Balance Sheets
• Resolve A/R or A/P Balances on a Cash Basis Balance Sheet
• Why are my Income and Expense Transactions Missing from my Profit and Loss Report?

The Community team is always here, ready to help if you have other concerns besides these journal entries. Take care!