Restoring from backup

Hi there, plhprod.

Thank you for coming back to QuickBooks Community. I'll share steps to ensure you're able to restore the file faster without any issues.

There are times that that browser is full of frequently accessed page resources. It might cause unusual behavior in the program, such as taking too long when restoring a file. To fix this, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using.

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, I suggest clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above didn't work, use another supported browser as alternatives.

You can refer to this article to see additional information about restoring your accounting data and how it works in QuickBooks Online: Back up and restore your QuickBooks Online Advanced company (formerly ChronoBooks).

Please refer to this article to view steps on how you can run various reports in QuickBooks to provide you a snapshot of your business: Run reports in QuickBooks Online.

Please know that the Community and I are always here to help you out to make you and your business easy and functional. Have a great day!