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S
stacydickens
June 29, 2025
Question

How do you turn off the ACH payment option?

  • June 29, 2025
  • 1 reply
  • 123 views

Can I remove the ACH payment option for customers?

1 reply

I
IrishAQuickBooks Team
QuickBooks Team
June 29, 2025

Yes, Stacy. We can disable the ACH payment option in QuickBooks Online to prevent your customers from selecting it as a payment method.

 

We can turn off the ACH payment option in the Account and Setting:

 

  1. Click on the Gear icon and select Accounts and Settings.
  2. Navigate to the Payments tab and toggle off the ACH bank payments option.
  3. Click Done to save your changes.

 

To Disable ACH Payments for Specific Customers:

 

  1. Open the invoice for the specific customer.
  2. Click on the Manage option located in the upper right corner.
  3. Select the Payment Options dropdown and disable the ACH payments option.

 

For detailed insights on individual sales transactions, you can refer to this article for step-by-step instructions on accessing reports such as the Sales List or Sales by Customer: Run the report in QuickBooks Online.

If you need help with QuickBooks, consider exploring with our QuickBooks Live Expert. They offer professional guidance on using the software effectively, helping you manage your finances more efficiently.

If you have questions or need assistance, feel free to ask.

C
CH01923
July 17, 2025

I have no toggle to turn it off.  i never turned it on in the first place QB did it automatically.  need it off

J
JaneDave_IQuickBooks Team
QuickBooks Team
July 17, 2025

You'll have to navigate to the Sales tab to disable the ACH payment method, CH10923.

 

You can follow the steps below:

 

  1. Go to Account and Settings.
  2. In the Invoice Payments section, click the pencil icon to edit the settings.
  3. Untick the box labelled Accept ACH.
  4. Click Save and then Done to apply the changes.

 

You can refer to this screenshot below: 

 

 

It's also worth noting that ACH bank transfers will connect to your QuickBooks products only after you've set up QuickBooks Payments. Ensure to have the necessary access and permissions for changes. Please refer to this article for further information: User roles and access rights.

 

Once done, you can proceed to follow the second steps outlined earlier by my colleague for disabling ACH payments for your customers.

 

Feel free to reply to this post if you need further assistance.

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