Missing customize reports option

It's good to see you here in the Community, @Borders2books.

QuickBooks Online (QBO) uses browser cache and cookies to perform to its best. However, there are times that the browser is full of frequently accessed pages. This will cause some unusual responses like the missing customize button.

To single out the cause of this unexpected behavior, you may need to inform the user to open their account using a private browser and access the reports from there. This will help us determine if the issue is browser-related.

Here are the different keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once done, try to customize the report again. If it works, you can go back to your regular browser and clear your cache and cookies. If the issue persists, I'd also suggest printing your reconciliation report using other supported, up-to-date browsers.

To learn more about customizing and memorizing reports in QuickBooks, see these articles:

• How to Customize Reports: Basics, Sorting & Date Ranges
• Memorize reports in QuickBooks Online

Also, here's an article that'll provide you the complete list of available payroll reports in QBO: Run payroll reports. It also includes their description, how to print one, and marking them as your favorite, to name a few.

Feel free to add a comment below if you have other questions about creating reports or any QuickBooks related, I'll be always here to help you. Wishing you the best!