Need help with billing

Hi jeffrey_thornhil.

To make sure your billing is taken care of, I'd suggest reaching our Customer Support team. There you can tell them about the issue, and they'll pull up your account with their tools to help you review and track your billing activities.

Here's how to contact them:

1. Sign in to QuickBooks.
2. Go to Help on the top right.
3. Click Contact Us.
4. Type your query "Billing" and then click Let's talk.
5. Choose a way to contact them (Start a chat or Get a callback)

Due to COVID-19, we have limited staffing and have cut our support hours from Monday to Friday, 6:00 AM to 6:00 PM PT to maintain our staffs fit. We'll return to our normal hours sooner.

Additionally, You'll receive an invoice from Intuit for your monthly subscription to the email address you used to sign up with. It seems like you haven't received any emails, so allow me to walk you through on how to get a copy:

1. Click on the Gear icon.
2. Select Account and Settings.
3. Choose the Billing & Subscription tab. 
4. In the QuickBooks section, click on View payment history. 
5. On the Payment History page, select a date range and then click on the printer icon to print.

Please leave a message if you have more in mind to ask. I'm always here to help. Have a great one!