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KIglesias
February 21, 2022
Question

Trouble with deferred compensation reports.

  • February 21, 2022
  • 2 replies
  • 68 views

I am using Quickbooks Pro 2021.  I have had trouble recently with the Deferred Compensation Report not being able to open in Excel.  I have run this report in Excel for years with no problem.  I have updated my payroll subscription and have logged in with my Intuit password several times. I considered uninstalling Quickbooks and starting over with a reinstall.  When I went in to uninstall, I was given the options to Uninstall or Repair.  I chose Repair.  I reopened Quickbooks and attempted to run a Deferred Compensation Report, but the report wasn't even there. I closed Quickbooks and opened it again.  Same problem.  My report has just disappeared. Can you please help me figure out what to do next?

2 replies

KIglesiasAuthor
February 21, 2022

Problem solved.  I restarted my computer again, restarted Quickbooks again and the report is there and was able to open in Excel.

ShiellaGraceA
Level 9
February 21, 2022

Welcome to Community, @KIglesias.

 

I can guide you through the steps to get the Deferred Compensation Report working. You can down and run our QuickBooks Tool Hub. It has tools that'll help fix the report issue.

 

Here's how to get there:

 

  1. Close QuickBooks. Then, download QuickBooks Tool Hub.
  2. Save the file on your Desktop. Then, follow the on-screen steps to install and agree to the terms and conditions.
  3. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  4. From the launchpad, select Program Problems.

 

It'll take 2-3 minutes for the tool to complete. Once done, restart your computer, re-open QuickBooks, and then check the report again.

 

For more information about the tools, you can check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Additionally, you can get the latest version of the report from QuickBooks. Here's how:

 

  1. In Microsoft Excel, go to the QuickBooks tab. Excel adds this automatically the first time you export the report.
  2. Click Update Report to get the latest version of the report from QuickBooks.

 

I'm also adding this link to help you manage reports. It contains details of the available reports in QuickBooks Desktop: Understand reports.

 

Let me know how it goes after trying the above steps as I wanted to ensure this is resolved for you. Take care and have a good one.

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