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Ryze11
Oct 9, 2019 12:23 PM UTC
Solved

Processing a partial refund from a subscription

I have a partial refund from a supplier,  we pay for a monthly subscription which we've cancelled early and they have given us a partial refund.

 

Having checked the following article on processing a refund I'm stuck at step 3

https://quickbooks.intuit.com/learn-support/en-us/vendor-credits/enter-a-refund-from-a-vendor/00/335902

 

Select "Accounts Payable" 

I don't have a category showing up called Accounts Payable, how do I go about setting this up as a category on the Chart of Accounts?

 

Thanks

 

 

GeorgiaCAnswer
Level 13
Oct 9, 2019 12:46 PM UTC

Hi Ryze,

 

 

Thanks for getting in touch, Accounts Payable is a default account generated in QuickBooks to track supplier transactions, the alternate name this may appear as is 'Creditors'.

 

If you do not have either account, a quick way to see where this account is posting to is to open a supplier bill and going to More > Transaction journal and viewing the account the credit amount posts to.

 

Let us know if this clears things up!

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2 replies

GeorgiaCAnswer
Level 13
Oct 9, 2019 12:46 PM UTC

Hi Ryze,

 

 

Thanks for getting in touch, Accounts Payable is a default account generated in QuickBooks to track supplier transactions, the alternate name this may appear as is 'Creditors'.

 

If you do not have either account, a quick way to see where this account is posting to is to open a supplier bill and going to More > Transaction journal and viewing the account the credit amount posts to.

 

Let us know if this clears things up!

    Ryze11Author
    Oct 9, 2019 2:21 PM UTC

    Many thanks Georgia, it was under "Creditors" like you said :)

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