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Kevin T
Level 1


My free trial expired last month so I had subscribed last night but it keep on telling my when I log-in that my trial had expired and still need to subscribe even if I had already did. See the attached screenshot. Also I had subscribed because it says 50% off for 6 months but now it’s telling me that I am paying 9.99$ next month already. Please fix this.



1 Comment 1
QuickBooks Team


Hello Kevin,


It's awesome to hear that you'd like to continue using your QuickBooks Self-Employed beyond the trial period. I want to make sure you're able to get this subscription issue sorted out so that you can get back to work in the program.


In this instance, the QuickBooks Self-Employed team will need to collect your account information and take a look at what's happening in the back end. In order to keep your account information private, I'd like you to go through our Contact Us page, choose QuickBooks Self-Employed as the product, then fill out the email form to get in contact with an agent. Someone will get back to you as soon as possible.


All the best to you. I hope you have a great weekend!

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