can't select payroll item that is created

Hhanson9999 · ‎January 11, 2024

Hello

does anyone know why I wouldn't be able to select a payroll item that has been created?

full disclosure - I accidently set up a bonus item as commission - I used the commission item in error for 5 paycheques. - this has put this bonus on their T4 as commission incorrectly. I'd like to amend the paystubs to use the correct payroll item, and ultimately fix their T4. But It's not available to select in the drop down list, within the employee paystub screen....any idea why?

I do realize that any changes after the fact, can and will mess up my payroll taxes - its ok, I know about that. I just want to select a payroll item that I have created, but it's not showing on the drop down.

Advance thanks, to you smart people

Amanda-B · ‎January 11, 2024

Hey there, Hhanson9999.

Thanks for turning to the QuickBooks Community for support. I'd like to make sure you get the assistance you need, with that being said, can I have you confirm if you've added the payroll item to your employees profile?

Ill be on standby!

Hhanson9999 · ‎January 11, 2024

no, I didn't - but I ended up adding ANOTHER item, and it was available and worked fine - and I hadn't added that new one either. it does seem strange. Maybe it was the "type" of the item that wasn't showing??

Amanda-B · ‎January 11, 2024

Thanks for getting back to me Hhanson9999.

Yes, this could be a reason. Just to make sure Im understanding, you're now able to chose the payroll item without running into any issues?

Hhanson9999 · ‎January 27, 2024

Yes! thanks

Amanda-B · ‎January 29, 2024

Perfect. Thanks for the update. If you have any other questions, feel free to reach out here. Have a good day, Hhanson9999.

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can't select payroll item that is created