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silverliningsolar
Level 1

How buggy is QuickBooks Online?

Hey folks, 

 

We were QuickBooks Première users for years in my business (2002-2012).  Now that I am semi-retired and just running a small proprietorship, I signed up for QB online.  However, I constantly seem to be fighting with strange issues....including what looks like data loss and inconsistent reporting.  (eg:  My quarterly filing is due for PST and GST - the PST filing works fine, but GST only shows data for this current calendar year!!

 

 - R. 

2 Comments 2
Fiat Lux - ASIA
Level 15

How buggy is QuickBooks Online?

If you were already familiar with QB Desktop, consider to keep it that way. You can still purchase the one time (outright)  license for QB Desktop 2021 Pro/Premier from several partners.

Trish_T
QuickBooks Team

How buggy is QuickBooks Online?

Hi silverliningsolar,

 

Thanks for reaching out here.  QuickBooks Online is a dynamic program with everything you need to manage your business with peace of mind.  It's important that you're able to review the necessary information for your GST.  I'll be happy to assist!

 

To see the  GST for previous years or a specific timeframe, follow these steps:

 

1. From the left menu select Reports

2. In the Search field enter GST Summary or GST Detail

3. Set the desired Date range for the report or choose Custom to be more specific

4. Hit Run report

Note:  If you don't see the required elements, make sure the books have not been closed by going to the Gear in the top right > Account and settings>Advanced>click the Edit ✎ to the right of the Accounting section and turn off the Close the books feature.

 

If you require additional assistance, contact us so we can work with you independently and navigate you through the processes to ensure you reach your QuickBooks goals!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please don't hesitate to reach back out with any other questions.  We're always happy to help!

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