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cszasss
Level 1
posted
‎February 05, 2024 04:42 PM
last updated ‎February 05, 2024 1:42 PM

Cannot activate premium 2017 on a new computer

We have two licenses for Quickbooks 2017 Premium but have been using one only for several years.

 

Recently we try to install the software on a secondary computer but after installing successfully, we cannot take any actions like opening a company file without being asked to activate quickbooks. Once click "begin activate" button on the activation page, we are redirected to the Intuit Account - Sign In page, and it simply stuck there. the circle keeps turning as if it is not able to reach the server.

 

Overall I have two questions: 

1. why do I have to activate again after the code was put in when installing?

2. any thoughts on why I can't get past the sing in page would be appreciated (windows firewalls are turned off and no antivirus software installed)

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Best answer February 09, 2024
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Best Answers
cszasss
Level 1
‎February 09, 2024 06:18 PM

Cannot activate premium 2017 on a new computer

Hi @4Gal thank you for the reply! I called the number provided by @Trish_T and the customer support gave me the code. It is activated now.

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3 Comments 3
Trish_T
QuickBooks Team
QuickBooks Team
‎February 05, 2024 05:49 PM

Cannot activate premium 2017 on a new computer

Hello cszasss,

 

Welcome to Community!  Moving your QuickBooks Desktop company file can be done seamlessly.  I would be glad to provide more information, so you can accomplish your QuickBooks goals in a timely fashion.

 

Before you get started, you'll want to ensure your computer meets the system requirements.  Next, you'll need to download your version of QuickBooks Desktop, and save the file where you can easily locate it.  Once the installation is complete, QuickBooks will prompt you to activate. You can activate it manually by following the steps here.

 

Should you require additional assistance, please contact us at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  We would be happy to work with you directly and ensure you're back to business as soon as possible!

 

Feel free to reach out again, if you have other questions.  We would be happy to help!

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4Gal
Level 11
‎February 06, 2024 01:10 AM

Cannot activate premium 2017 on a new computer

@John Forro  

Where did you take the screenshot? Can you share the website?

 

@cszasss 

Chat Support and ask the activation code. If they refuse, you can use the trial version as a workaround.

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cszasss
Level 1
‎February 09, 2024 06:18 PM

Cannot activate premium 2017 on a new computer

Hi @4Gal thank you for the reply! I called the number provided by @Trish_T and the customer support gave me the code. It is activated now.

Reply Join the conversation
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