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June 26, 2020
Question

could not turn on the Multicurrencies function because there is no home currency can be selected from the pull down menu

  • June 26, 2020
  • 1 reply
  • 20 views
No text available

1 reply

Fiat Lux - ASIA
Level 14
June 26, 2020

Which QB Desktop year version and Windows OS do you have? Did you encounter the same problem when opening a dummy file or a sample one?

February 1, 2021

Same problem for me.

Qb version 2020

I use window 10.

The agent ask me to pay course fee and then they can solve the problem.

Please help me.

Rebecca R
February 1, 2021

Hi there waikei0612,

 

Keeping track of your foreign currency transactions is crucial, and using the Multicurrency feature in QuickBooks Desktop enables you to do so with ease. It sounds like you're familiar with how the set-up process should go, so let me point you in the right direction to be able to fix the issue you're running into.

 

It sounds like there might be some data damage within your company file. Both the Rebuild Data tool and the QuickBooks File Doctor will help you to fix minor company file issues, and you have the option to manually rebuild your data as well. We have a great article that goes over al of these options in further detail:

 

 

If those tips don't quite do the trick, then you can reach out for support outside of the Community where our agents can do a screen share with you and provide you with some alternate troubleshooting steps. You mentioned that the agent wanted you to pay a fee, so I also want to leave you with the Intuit QuickBooks Desktop software support policies so you can better understand the fees involved in receiving support.

 

Let me know if you have any other questions. I'm here to help.