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janbeare
Level 1

Report totals are not adding up correctly on the Transaction List by Tag Report. Anyone else running into this?

All of the transactions are listed on the report, but the total is simply wrong. It's a standard report. I have not made any changes
4 Comments 4
JamesM4
QuickBooks Team

Report totals are not adding up correctly on the Transaction List by Tag Report. Anyone else running into this?

Hello janbeare, 

 

Welcome to the Community. It's essential you're able to run your QuickBooks reports without running into issues. Rest assured, I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

ianrobbins
Level 1

Report totals are not adding up correctly on the Transaction List by Tag Report. Anyone else running into this?

I have this with the tax summary report. the individual subject pages do not add up to the numbers on the summary page

AileneA
QuickBooks Team

Report totals are not adding up correctly on the Transaction List by Tag Report. Anyone else running into this?

Hello, ianrobbins. Let's check if this is due to your browser issue and why it doesn't add up to the numbers on the summary page in QuickBooks Online.
 

Have you tried accessing your account using an incognito or private browsing window? This will allow you to test if the issue is related to your browser's cache or extensions. When you use incognito browsing, your browser doesn't save your search history, cookies, or site data, which can sometimes interfere with accessing certain websites. 

 

To open an incognito window, you can typically use the shortcut key:

 

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +for Safari

 

To check if it's already added to the numbers on the summary page, open the incognito window and access your account's login page. If you can access it without issues, the problem may be related to your browser settings or extensions. In this case, I recommend clearing your browser's cache and cookies. This can help resolve any issues due to outdated or corrupted data stored in your browser. If that doesn't work, you could use a different browser altogether. Some popular options include Chrome, Firefox, and Safari. Remember that other browsers use various rendering engines and may handle websites or applications differently. Switching to a different browser may help you identify and resolve the issue.

 

However, If you have followed the troubleshooting steps but still face the same issues, the problem is more complex or requires specific expertise. In such a scenario, I would recommend that you get in touch with our customer support team. Our support staff is trained to handle a wide range of issues and will be able to provide you with the necessary assistance to resolve the problem. They can guide you through the process and provide detailed steps to solve the issue most efficiently. 

 

 

Furthermore, I would like you to review these guides for additional information on managing your reports. You can learn how to send them to your business partners and include specific data.

 

 

In case you need a guide to save your report's current settings, please check out this article: Memorise reports in QuickBooks Online.


I'm just one post away if you need a hand running your reports or any QBO-related ones. I'll be here to ensure your success. Have a great day!

ianrobbins
Level 1

Report totals are not adding up correctly on the Transaction List by Tag Report. Anyone else running into this?

Well, I was very dubious that would work but thank you, that has sorted it

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