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P
piers-ssdap-uk
November 11, 2020
Question

I cannot pay for my subscription

  • November 11, 2020
  • 12 replies
  • 9 views
No text available

    12 replies

    A
    Ashleigh1
    Level 14
    November 11, 2020

    Hello Piers-ssdap-uk, 

     

    Welcome to the Community page, 

     

    What is happening when you try to pay for your subscription? 

     

    Are you getting any error messages showing up? 

    F
    fairesoftware
    May 2, 2023

    I have the same problem. All kind of card payments fail. After confirmation there is no payment process. Also PayPal payment fail. And I cannot send money to [email address removed]

     

    Error message is:

     

    I called PayPal and my card providers. Problem is not on my side, but on Intuits side. My company is: FaireSoftware Limited

    G
    GeorgiaC
    Level 13
    May 2, 2023

    Hi fairesoftware, please see the Contact us option on screen to be directed to PayPal for further support as Intuit is not a payment processor. If you need help updating the payment method for your QuickBooks Online UK subscription, please call our Live Support Team.

    F
    fairesoftware
    May 20, 2023

    I have had contact to the support team several times and get always the same instructions. Nothing is working. Now my account is blocked. I have the money in my PayPal account and in my card account, but cannot pay to Intuit. Your PayPal-account OBILLPayPalGBP AET intuit.com block every payment, not only from me, but also from every other PayPal-account. Here You see the latest error messages.


    Money I have in my PayPal account.

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