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K
Keando
October 3, 2023
Question

QBO Android App Log in issue.

  • October 3, 2023
  • 11 replies
  • 21 views

I had installed QBO on my phone but had to delete and reinstall it. But I am unable to log baxck into the app.again. I get the error message Unable to Sign In. Access has been denied for this operation.

I have installed the app on my wifes phone and can get acess but not on my phone.

I have uninstalled the app on may occasions.

I have rebooted the phone with an without the app installed.

The details I have used to log in to the app allow me to log in to the web version but not the app on my phone.

I have spoke to Customer Services but was told that they are not trained on the app and were unable to help.

Any ideas how to resolve please?

11 replies

A
Ashleigh1
Level 14
October 3, 2023

Hello Keando, thanks for posting on the Community page, have you definitely downloaded the correct app on your phone?  Can you try refreshing the app data and then try log into the app again and see if that resolves it for you. 

K
KeandoAuthor
October 3, 2023

Hi Ashleigh,

 

The App is definitely the QB Online app and NOT the QB Self Employed app.

 

How do I refresh the App data please? I can't get past the sign in page to do anything in the app. When I go to sign into the app it asks for my email/user ID/phonenumber which I enter and then I get the error message. I don't get the opportunity to enter the password.

As mentioned I have installed the app on my wifes phone and can sign in but not on my phone.

M
MAnneJ
April 30, 2024

Hi I'm experiencing similar issues,  the app has been working fine up to now and as of yesterday it won't let me log in, it says my account doesn't include access to Quickzbooks online?


Thanks for joining the thread, @AbbieE. Let me share information and route you to the appropriate support. 

 

If you want to log in to your QuickBooks Online (QBO) account, you'll want to open the QBO login page. However, once you've logged on with the correct login page and credentials but the issue continues, I'd recommend performing the troubleshooting steps.

 

Here’s how:

iOS

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data. 
  3. A message will appear that says, Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes. 
  4. Tap Refresh to confirm.

 

Android

  1. Go to Menu ☰ then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 

Once done, you can close and reopen the mobile app and check for the vendors. Also, I suggest restarting your phone. If you continue to get the same result, uninstall and reinstall the application to start fresh. 

 

On the other hand, if the issue persists after following the steps above, I recommend contacting our support team. This way, they'll be notified of the issue you've encountered and also have the appropriate tools that will best fit your needs. 

 

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select Contact Us and choose a way to connect with us:
  •   Start a chat with a support expert.
  •   Get a callback from the next available expert.

 

 

You can contact us from Mondays to Fridays, 8:00 AM to 10:00 PM, and Saturdays to Sundays, 8:00 AM to 6:00 PM. 

 

Furthermore, I've added this article for you to check and learn how to change your email address, user ID, or password for QuickBooks Online, QuickBooks Online Accountant, or QuickBooks Self-Employed: Update or change your Intuit Account sign-in information. 

 

Feel free to reply to this thread if you need additional assistance managing your QuickBooks Online account. I'll keep an eye out for it. Stay safe. 

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