When I try to link my bank to the new log in information, TSB says there is an error even though the login is correct. It won't let me amend and give me a reason why it won't log me in. I would need to have this sorted ASAP as I am travelling soon and would have little access before the 9th.
So when you try and connect your TSB account in your quickbooks , it does not give you a error message or code of why it will not connect? Are you able to log into your TSB account with the new log in information on the banks website?
Hello again, erik8.
Since the issue about TSB bank persists, I'd recommend contacting our QuickBooks Care Support. They have the extra tools that can help conduct a thorough investigation to come up with a fix.
To contact them, here's how:
In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-Help.
Please let me know if you should have any questions concerning QuickBooks. I'm always here to further assist. Have a great day!
Welcome to the Communtiy page,
Can you try some troubleshooting and then try again and let me know if you still get a blank screen when you log back in and try connect your account.
Can you clear your cache and cookies.
We're currently receiving reports from customers about the on-going intermittent connectivity errors on their open banking feed in QuickBooks. Rest assured, our Product Engineers are working on releasing a permanent resolution to this. Until then, please attempt to re-establish the connection using an incognito browser.
Also, I'd recommend contacting our Customer Care Team so you'll be added to the affected list. Once updates are released, you'll be notified via email.
You may use these articles to help fix some bank errors in QuickBooks Online:
Keep me posted if you have other questions.
I am also having this problem and have spent over an hour trying to sort it with one of your chat team.
I use a Mac and have tried the following; logged in with Safari, Chrome, on a different network, using a private window and cleared my cache. I am still getting the empty screen at the end of each session.
I use quickbooks to do the accounts for 4 companies and will need to look at other options if this issue can't be resolved.
Can you try and do these and see if it then allows you to connect to your bank.
You may need to do more then one of them that is suggested
Let us know how you get on.
Thanks for trying then, I see from the screenshot you are in safari, can you try in a chrome web browser and let me know how you get on if you get the same message comes up as the screen shot you just sent.
As I have explained before, I don't have access to a non apple device, are you no longer providing software that can be used on apple devices? The front page of your web and your chat sales teams seem to think that your software is fully mac compliant. Will you be sorting the access problems?