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A
arjavparikh
December 18, 2022
Question

bank feeds

  • December 18, 2022
  • 1 reply
  • 8 views

I created a new company in QuickBooks Desktop Pro Plus 2023 by using a file from the accountant.  The file had all transactions until end of last year (2021).

 

I went to my participating bank and downloaded all transactions for this year (2022) until today in the qb format and imported to the company file in QB.  While doing it, I linked bank accounts to existing accounts in the company file and all went well.

 

Now I am trying to setup online banking feed to automatically download/match all transactions moving forward.  I am able to connect to the bank and when I get to "Link" step, it shows my bank accounts on the left, and on the right hand side, it shows quickbook accounts.  The dropdown for quickbooks accounts doesn't show my existing bank accounts in the company file.

 

What should I do?

Thank you in advance for your help.

Best Regards,

Arjav Parikh

1 reply

C
Carneil_C
Level 6
December 18, 2022

Hello there, @arjavparikh.

 

I appreciate you for posting and laying out the details of your concern. I'm here to address your query about your account not existing in QuickBooks Desktop.

 

We can set up an account using the Direct Connect or Web Connect method. But before doing so, please ensure to reach out to your bank and verify what way is available in connecting to QBDT.

 

If your bank offers Direct Connect, a PIN or password from your bank is needed to use this. Then, download your electronic statements to your Bank Feeds.

 

Otherwise, if the bank offers Web Connect, download a file (.QBO) with your company's transactions from your bank or credit card and import that file to add those transactions to your accounts. I'll show you how:

 

  1. From Banking, select Bank Feeds, then Import Web Connect Files.
  2. Choose the .QBO file you saved, then tick Open.
  3. Select your bank account.
  4. Click Continue. You'll see a dialog box telling you that the data has been successfully read into QuickBooks. Select OK.
  5. Go to the Bank Feeds Centre to review your transactions.

 

For more details about setting up a bank account, please see this article: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

 

Once everything is in place, you can utilize this article for reference in downloading and organising your bank transactions seamlessly: Download bank feed transactions in QuickBooks Desktop.

 

I’m always ready to assist you if you have any other questions or concerns about managing your accounts. Tag me in your reply, and I’ll sprint back into action. Have a good one, and keep safe.

A
arjavparikhAuthor
December 18, 2022

@Carneil_C 

My bad for probably not explaining clearly

 

1) My bank offers QB connectivity, so all transactions were downloaded and imported successfully in QB desktop.

 

2) After that, I wanted to setup direct bank feed so I can download transactions with one click.

 

3) I am able to successfullly connect (using MFA etc) and when I am downloading 3 of my bank accounts, it shows 3 accounts on the left from the bank and to the right it asks me to link QB accounts with dropdown.  This dropdown doesn't show existing accounts

Happy to do screenshare or whatever else is needed to troubleshoot.

Thank you,
Arjav Parikh

Nicole_N
Nicole_NQuickBooks Team
QuickBooks Team
December 19, 2022

@AileneA 

 

Thank you for your response.  Data verified, rebuilt successfully.  Then tried connecting the bank feed, same results, existing accounts don't show up in the dropdown.

 

When I imported bank downloaded transactions in QB format when I started the process, I linked accounts at that point.  Is it possible that existing linking should be somehow removed before those accounts show up in the dropdown?  If so, how do I unlink with qbb file?

Thank you,
Arjav Parikh


Thanks for updating us on this, @arjavparikh. I appreciate you for doing the Verify and Rebuild process.

 

Since the troubleshooting steps didn't work, we can disconnect bank feeds for an account in QuickBooks Desktop. 

 

Before doing so, make sure to categorise  the existing bank transactions. QuickBooks won't let you make changes if there are still pending transactions. 

 

After that, you can now disconnect your accounts from Bank Feeds one at a time.

 

Here's how:

 

  1. Go to Lists and then select Chart of Accounts.
  2. Right-click the account you want to turn off. Then select Edit Account.
  3. Go to Bank Settings.
  4. Select Deactivate all online services, then select OK.
  5. Select Save & Close.

 

After deactivating your account, QuickBooks won't download new transactions. 

When you're ready to reactivate your bank account, refer to this article for the step-by-step guide: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop. 

 

It provides two ways to connect your account to bank feeds (Direct Connect and Web Connect). 

 

Your new transactions will be downloaded after you reconnect. With this, you'll have to add and match them to keep your account accurate and updated.

 

You can check out this article for the detailed process: Download bank feed transactions in QuickBooks Desktop. 

 

Should you need further assistance with your bank feeds, don't hesitate to drop a comment below. I'd be glad to help. Stay safe and have a nice day!

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