Broken co-op feed?

Forum|Forum|3 years ago
January 31, 2023
1 reply
3 views

I have had the same issue, but have managed to reconnect using the exact same process EXCEPT that i did it through the 'manage connections' option in the drop down on the banking page. worked for me! Its in the 'link account ' menu top right.

QuickBooks Online

GeorgiaC

Level 13

Hi robtv, thanks for sharing this workaround - we'll continue to work with the Co-operative bank until all feeds are able to be updated as expected in QuickBooks. 🙂

mdj101

This doesn't work completely.

It misses transactions.

GeorgiaC

Level 13

I am getting sick and tired of this issue. I have dozens probably of cases raised about this connection failure, and qb 'customer care' repeatedly close them down as resolved. my tax affairs and business are in a mess. Ive requested that while they dont provide any service they stop charging, but this gets ignored completely. I have had to prove REPEATEDLY that im not an idiot and know how to connect a bank, and get told to try all the very obvious fixes I have already tried over and over. this level of customer service is appalling and I have spent hours in chat and trying to reconnect unsuccessfully. Im closing my QB account as soon as it updates, and trying QuickFile. QB your customer service is a disgrace and im making that evident on trust pilot etc. Why won't you talk to me?????

Hi robtv, we're sorry to see that you're still experiencing issues with this. Our banking team recently released fixes for the reported errors with the Co-operative bank (350 and 590) which required fully disconnecting and reconnecting the account to apply. If you're continuing to receive an error following the reconnection (using a web browser), please get back to us below with the exact error message or code that you see so that we can check this further.

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