Help getting Open Banking to work with Lloyds

Forum|Forum|6 years ago
March 10, 2020
15 replies
4 views

Had a series of emails from QB inviting me to click the link and approve Open Banking. However, no matter which links I click and sign in, there's no onward indicator of what needs to happen - i'm just left in the standard /banking domain.

Have to say the rollout of this has been pretty poor communication and clarity wise - can someone please advise how to resolve?

QuickBooks Online

Ashleigh1

Level 14

Hello Tuwilliger,

Welcome to the |Communtiy page,

Do you get any error message or codes when you try to update your Lloyds account to the new open banking system?

tuwilligerAuthor

Hi @Ashleigh1

Thanks for coming back to me.

So at the moment I'm clicking the link shown in various emails from QB (attached). Then, when I'm taken to my QB account, specifically the banking page, there's no indication of what to do next.

I've hit the 'update' button on that page several times over the last few weeks but other than manually do an update (like it did before) nothing happens.

Subsequently, I've received an email this week saying my bank feed has now been disconnected. I'm somewhat lost!

tuwilligerAuthor

Hi tuwilliger

This appears to be the old type of connection, direct feed. We would be grateful if you can disconnect it and use the add account to create a new connection.

Thanks @payment after leaving

I've completed that process and now both my bank account and a tax saver pot I use (same bank) are showing at £0 respectively. Is that normal at this point?

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