Renewing Bank Connection Issue

Louis Humphreys · ‎December 27, 2022

I'm trying to renew my recently expired bank connection to which I follow the links eventually reaching the redirecting to bank at the final stage of clicking the green sign in button. The sign in button does not do anything when you click it so I cannot renew my connection. I should be redirected to Nationwide, pretty sure this is QuickBooks broken link issue on their website redirect button, can a QuickBooks expert please check this out and update please? I've done this before multiple times without any issues so something is most definitely not working. Thanks

GebelAlainaM · ‎December 27, 2022

I understand the importance of renewing your bank connection in QuickBooks Self-Employed, Louis. I'm here to share some steps on how we can resolve it.

In your case, it can be caused by stored cookies and cache, that unable you to click the redirect button. We can perform the basic troubleshooting process. This helps fix your browser to work better and faster. I'll show you how.

Restart your browser.
Log in to your QuickBooks company file in an incognito or private browser and try to see if you can renew your connection. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and get started on the tasks at hand. However, if incognito window didn't work, you can use other supported browser.

Please refer to this article for more details: Troubleshooting browser problems.

After that, you can proceed with reconnecting your bank, you can refer to this article for a more detailed steps: Reconnect your bank account in QuickBooks Self-Employed.

If issue persists, I'd recommend contacting our QuickBooks Support Team, they can look into your account in a secure space and check if there's an ongoing investigation about this matter.

Feel free to post a reply if you have clarification or any other QuickBooks-related concerns. I'll be around. Take care!

View solution in original post

GebelAlainaM · ‎December 27, 2022

I understand the importance of renewing your bank connection in QuickBooks Self-Employed, Louis. I'm here to share some steps on how we can resolve it.

In your case, it can be caused by stored cookies and cache, that unable you to click the redirect button. We can perform the basic troubleshooting process. This helps fix your browser to work better and faster. I'll show you how.

Restart your browser.
Log in to your QuickBooks company file in an incognito or private browser and try to see if you can renew your connection. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and get started on the tasks at hand. However, if incognito window didn't work, you can use other supported browser.

Please refer to this article for more details: Troubleshooting browser problems.

After that, you can proceed with reconnecting your bank, you can refer to this article for a more detailed steps: Reconnect your bank account in QuickBooks Self-Employed.

If issue persists, I'd recommend contacting our QuickBooks Support Team, they can look into your account in a secure space and check if there's an ongoing investigation about this matter.

Feel free to post a reply if you have clarification or any other QuickBooks-related concerns. I'll be around. Take care!

Louis Humphreys · ‎January 03, 2023

Going Incognito did the trick thanks

mainah65 · ‎June 07, 2024

THIS IS HAPPENING TO ALL BANKS....IT"S QBO issue, not bank issue. Your "CLEAR CACHE" doesn't work. I've been dealing with this for over 4 MONTHS and QBO keeps telling me RESOLVED!! BS BS BS.

IT IS NOT RESOLVED! I STILL cannot connect to TDBANK with my MULTIPLE QBO Subscriptions and my 7 TDbank accounts. THIS ROYALLY STINKS, and the SERVICE is worse! There is ZERO HELP WITH QBO support. ZERO.

Clearing the Cache doesn't help, I've done it 100 times. I've switched to 4 different computers and tried, and cleared cache there as well. (I SWEAR THAT MAY BE THE PROBLEM)

Why doens't QBO have real support anymore??

When I signed up, I was given DEDICATED SUPPORT, Now I have ZIPPO and PAY MORE!

mainah65 · ‎June 07, 2024

AND I forgot... INCOGNITO DOES NOT WORK EITHER!

MorganB · ‎June 07, 2024

Good morning, mainah65.

Thank you for letting me know what's going on in your QuickBooks Online account. I want to make sure you're able to connect to TD Bank without any issues.

After looking into this a bit further, I have a couple of other troubleshooting methods you may want to try. I read a thread where a TD Bank customer was able to successfully connect to QuickBooks by turning off the 2-factor authentication on the bank website, connecting the bank to QBO, and then turning 2-factor back on once the transactions were synced.

Additionally, another suggestion mentioned:

1. Logging into your TD Bank account.

2. Go to Account Options, then Account Services.

3. Scroll down to Manage Linked Services, and select Manage Settings.

4. You'll then see a request from QuickBooks where you can click Approve and the two will then be connected.

I recommend reaching out to a member of the TD Bank Support Team to verify these steps. Please feel free to reach back out in the comments below if you have any other questions. I'll be here to help in any way that I can.

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Renewing Bank Connection Issue