cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question about HMRC's VAT portal closure on November 1st? - Ask it here!
accounts418
Level 1

Is anyone having problems using the new PVA 20% import tax code? I keep getting a message to say that QB has encountered an error when calculating the tax.

 
3 REPLIES 3
Ashleigh1
QuickBooks Team

Is anyone having problems using the new PVA 20% import tax code? I keep getting a message to say that QB has encountered an error when calculating the tax.

Hello Accounts418, 

 

Welcome to the Community page, 

 

Could you please send us a screenshot of the whole page where the error you are getting is please so we can take a look into this for you. 

accounts418
Level 1

Is anyone having problems using the new PVA 20% import tax code? I keep getting a message to say that QB has encountered an error when calculating the tax.

Here's the screenshot

Ryan_M
Moderator

Is anyone having problems using the new PVA 20% import tax code? I keep getting a message to say that QB has encountered an error when calculating the tax.

Hi @accounts418,

 

Thank you for your prompt reply. I didn't find any screenshots on your latest post, but that's fine. 

 

I checked and found out that there's an open investigation for the specific issue you stated above. With that said, I suggest you contact our Technical Support team for further assistance. What they can do is add you to the list of our affected users. As soon as an update becomes available, you'll receive an email notification. 

 

Check out this article for the steps: QuickBooks Online Support. Please take note of our Technical Support team's operating hours, so you know when they're available. 

 

You can take a look at this article as well: Brexit FAQ. It has a complete list of changes on the QuickBooks Online (QBO) UK version, since the UK left the European Union, along with answers to common questions about this process. 

 

Post a reply if you have additional concerns with using VAT codes in QBO. I'll be sure to handle them for you. 

Need to get in touch?

Contact us