Customise Layout button on the dashboard

rjwbailey · ‎April 08, 2024

This button is greyed out and unresponsive. Is this a known bug?

Some of the dashboards have since got really messy, with this new 'Quickbooks line of credit' widget that appears to do nothing. It would be nice to tidy them up again!

Seems to be the same whether I log in as an accountant or a primary user.

GeorgiaC · ‎April 08, 2024

Hello rjwbailey, thanks for reaching out to the Community

We're not aware of any current issue with the customise layout button on the dashboard. Testing on our system, this is performing as expected.

To check for any cache issue that may be causing this, please clear the cache and Intuit-specific cookies on your web browser, or log into QuickBooks via a different browsing window.

If the problem continues, please get back in touch below. Thank you!

View solution in original post

GeorgiaC · ‎April 08, 2024

Hello rjwbailey, thanks for reaching out to the Community

We're not aware of any current issue with the customise layout button on the dashboard. Testing on our system, this is performing as expected.

To check for any cache issue that may be causing this, please clear the cache and Intuit-specific cookies on your web browser, or log into QuickBooks via a different browsing window.

If the problem continues, please get back in touch below. Thank you!

rjwbailey · ‎April 08, 2024

That did the trick - thanks!

MichaelaS · ‎April 08, 2024

Thanks for getting back to us, @rjwbailey.

I'm glad to hear that the steps provided by my colleague work perfectly for you. Please know that our team is always available to assist you with customizing your layout button.

Please keep us informed whenever you have any other queries about layouts. We're always here to assist. Have a great day!

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Customise Layout button on the dashboard