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userjames2
January 26, 2021
Question

I keep getting various errors when trying to use both the app & website. They are in both the bank transactions (app) and expense / receipt processing. Who to speak to?

  • January 26, 2021
  • 1 reply
  • 6 views
No text available

1 reply

U
userjames2Author
January 26, 2021

I’ve only been a user for 2 days and haven’t tried to do anything I believe is complicated. 

When I open the app I get a message about Query processing error. 

There is also an error in the app about syncing bank transactions. 

A
Ashleigh1
Level 14
January 26, 2021

Hello Userjames2, 

 

Welcome to the Community page, 

 

Could you please send us a screenshot of these errors you keep on getting so we can help resolve it for you. 

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userjames2Author
February 10, 2021

If the chat is not working you can always ring our Live Support Team and one of our agents will help you with your query and they will be able to set up a screen share have have a look at what you are exactly seeing as well. 


@Ashleigh1 @MarsStephanieL 

 

Hi, 

I followed your advice & contacted support. They raised a case (ref:_00Di0Xs0j._5003j1niJLm) & said it's a bug that's being investigated. - however that was on the 1st Feb. I originally signed up for QBO on 24th January and I have yet to be able to match a receipt against a bank transaction. How can I make a complaint / get a refund? 

 

Thanks, 

James

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