Billed time printed on invoice

ykhwaja · ‎January 19, 2022

When looking at the invoice in Quickbooks, it shows me for example:

Qty 5.50

Rate 10

Amount 50 (Qty * Rate = 5.50 * 10) which is correct.

But on the invoice printout it shows:

Qty 5.30

Rate 10

Amount 50

If you multiply 5.30 with 10, you will not get the amount 50. This is very confusing. Is there a way to print the time as 5.50?

paul72 · ‎January 19, 2022

I see what you mean - but, because of the colon separator rather than decimal point, I do read it was hrs:mins

As above, someone may come back with a simple tickbox to check/uncheck to convert to decimal but I think hrs:mins is the only option when you're using a time billing product/service. When invoicing for goods the default is decimal.

The only workaround I can suggest (other than moving away from the linked billable hours) is to alter the invoice template to show Qty (hrs:mins) in the column header to make it clearer.

Hope this helps.

View solution in original post

ykhwaja · ‎January 19, 2022

Sorry make that amount 55 ... typo!!

Ashleigh1 · ‎January 19, 2022

Hello Ykhwaja,

Welcome to the Community page, so what every has been entered in on the invoice, when you click on print or preview should be the same it should not have changed for you so the customer when they receive it sees the same as you. Could you send us some screenshots of it showing you the different amounts please so we can look into more for you.

ykhwaja · ‎January 19, 2022

See attached file for screenshots.

Ashleigh1 · ‎January 19, 2022

Thanks for that can you please do some troubleshooting to see if this resolves it for you can you please try clearing your cache and cookies to all time, close the browser down reload it and try again does the same thing still happen?

paul72 · ‎January 19, 2022

The screen entry is decimal hours (0.5 = ½hr) whereas the printout is hours:minutes (½hr = 0:30).

Both are correct but maybe not obvious if you're comparing the two.

I don't use this style of invoice so can't say whether it's possible to change the printed invoice to read decimal hours - someone else may be able to assist now the problem is clear.

Hope this helps.

ykhwaja · ‎January 19, 2022

@paul72 thanks for your message. Yes you are right. But the customer only sees the quantity as 5.30 printed on the invoice ... which makes no sense when multiplied with the rate.

paul72 · ‎January 19, 2022

I see what you mean - but, because of the colon separator rather than decimal point, I do read it was hrs:mins

As above, someone may come back with a simple tickbox to check/uncheck to convert to decimal but I think hrs:mins is the only option when you're using a time billing product/service. When invoicing for goods the default is decimal.

The only workaround I can suggest (other than moving away from the linked billable hours) is to alter the invoice template to show Qty (hrs:mins) in the column header to make it clearer.

Hope this helps.

ykhwaja · ‎January 19, 2022

A workaround would be to label the column Hours instead of Qty ... but I would much rather the invoice printout showed the same as what I see on the invoice in QB :(

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Billed time printed on invoice