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HAM9
August 17, 2020
Solved

QBO Limits and Performance Issues

  • August 17, 2020
  • 1 reply
  • 6 views

What is the acceptable limit of transactions (I want some concrete numbers - Suppliers, Customers, Invoices, Bills, Expenses, etc etc) that QBO Plus UK, can handle without performance issues and without it slowing down?

 

I tested as follows -

  • In one set of books with little data (about a dozen customers, 2-3 Vendors, with about dozen invoices and about 30 other transactions) it behaved normally.

 

  • In another set with about 20-30 Customers with open balances and 5-6 adjusting Journal entries including Opening balances, the system was noticeably slow than the former.

 

And this is after ruling out Chrome and other issues. I am wondering what would happen to QBO database of the latter if real day to day transaction would start kicking in after opening balances / data migration? I read in some QBO post that acceptable performance is 10 seconds for every click to load a page. IF THIS IS THE CASE IT IS AN IMPENDING NIGHTMARE

 

Kindly reply with honest answers.

Best answer by Giovann_G

@GebelAlainaM we need concrete answers rather than bland responses. Read the post by @jeffg123 carefully.


Hello, HAM9.

 

Allow me to chime in and answer all of jeffg123's questions.

 

QuickBooks Online is a web-based software that can handle up to 2 billion transactions at a time. Our engineers continually monitor our system to make sure we are meeting the goal to load the page in 10 seconds. 

 

The performance issues mostly rely on your computer processing power, the amount of available memory (RAM), internet connection, cache, cookies, and third-party plugins. We highly recommend limiting your file size to at least 350 MB or 1000 row if you import CSV files. This eliminates certain issues when importing data in QuickBooks Online.

 

The status of our QuickBooks Online server is fine, and all systems are working. I understand that you wanted to talk to our software engineers to know the details of your file and account information. Currently, this isn't possible. I recommend contacting our QuickBooks Online Support to check the status of your case. 

 

To answer your question about your plan on switching to QuickBooks Online Advanced if it improves the server performance you're experiencing right now is no. The information I gave above is mostly responsible for the performance issues.

 

I also encourage you to submit your product suggestion. All requests will be reviewed by our product development team. Your idea will help improve our product and lots of users can benefit from it.

 

Here's how:

 

  1. Click the Gear or Cogwheel icon.
  2. Select Feedback.
  3. Enter your product suggestion.
  4. Hit Next to submit.

 

I'm also adding this article for more information about importing data in QuickBooks Online: Common questions about importing data to QuickBooks Online.

 

The Community and I will be here to help if you have further questions or concerns. Take care and have a good one.

1 reply

E
EmmaM
Level 10
August 17, 2020

Hello HAM9, We've provided a link to an article regarding limits for data in QuickBooks Online here. Any queries on that just reply back to this thread😊

H
HAM9Author
August 18, 2020

@EmmaM I will study the link in detail but please clarify what is meant by 11 character limit in amounts - is it before decimals, including decimals? What figures are we limited to including decimals - Billions, Tens of Billions...?

E
EmmaM
Level 10
August 18, 2020

Hello HAM9, The 11 character limit in amounts relates to numbers it doesn't take into account the decimals just the numbers themselves. 😊

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