Cant log in thre mobile app

i need help logging i cant reset my password

Hello there, @Copecountry84.

You don't need two different subscriptions to use the mobile app and the browser at the same time. Since you're having trouble logging into the program using a supported search engine, I recommend performing some basic troubleshooting steps. 

Sometimes cache stored up in the system can cause the program to misbehave. Let's open a private (incognito) window and access QuickBooks from there. 

Check out these keyboard shortcuts:

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

If it works, go back to your default browser and clear cache. See Delete browser cache and temporary Internet files for more information.

Otherwise, switch to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.

If you need assistance with anything else, mention me in the comment section. I'll be ready to pop-in and help. Have a nice day!

Hey there, @Nancy302.

I hope your Monday is going great so far. There are a few basic troubleshooting steps to help resolve any issues that you may encounter when trying to log in to your QuickBooks Online account through the mobile app.

Step 1: Make sure you're using the correct QuickBooks Online app, depending on what kind of device you have. Below is a link that can take you straight to the app you need.

• QuickBooks Online Mobile App

Step 2: Trying logging in on a browser to ensure if it's a mobile app issue or an account issue.

Step 3: Uninstall and reinstall to help the app remove any error messages or glitches that may be standing in the way.

Step 4: Turn your device off and then back on.

This is an additional link that can give you a comparison of the mobile app features between different devices.

Touch base with me after trying these steps. I want to ensure that we get this resolved as soon as possible. Enjoy the rest of your day!

@got.stucco We understand this has been frustrating, and we want to assure you that we're here to help. The QuickBooks Online Mobile App is designed to be compatible with iOS versions 16.0 and above, so it should work with your iOS 18.5 update.

We've passed your issue to our Next Level Help team, who will carefully review your Community comments and support history to understand what's happening. You can expect to hear from one of our experts soon regarding next steps.