login

@ghami  Sounds like one of two things.

First, your security settings could have changed such that MFA (Multi-factor Authentication) is permanently on, and always wants to verify you.

Second, your browser may not be set to keep you logged in. For instance, if it is set to clear your cache daily, or if someone otherwise is clearing your history/cookies regularly, that would wipe out your prior authentications.

You aren't understanding the question. Before it only sent a code when the system sensed a new computer or new location. Now it's doing it ALL THE TIME. Can we go back to email address/password and then MFA prompt rather than email address/wait for email to be sent, THEN MFA?
It is slowing me down.

@SusanBradleyCPA  I understood the question perfectly, both as you and @ghami  posted it.

You don't appear to be understanding the answer.

MFA has not changed one bit.  This new behavior started this week that every time we log in we are not allowed to log in with a password and then the MFA authenticator, rather we must get an email sent to our inbox.

It does not occur when I log into any other Intuit portal, just QuickBooks online.

https://quickbooks.intuit.com/learn-support/en-us/account-management/starting-today-every-time-i-log...

See here.  This is new behavior.

"Each time you sign in, we’ll ask you to enter a code using your device in addition to your password."

https://accounts.intuit.com/app/account-manager/security/mfa from that page

I want it BACK to being just the password.  Not a "gee we think you are logging in from a new system and thus we're going to send you a code to your email" every time I log in.

@SusanBradleyCPA  Okay, first off, chill. I'm not one of Intuit's employees. I am just throwing out possible resolutions.

Second off, if you want it to stop, you'll probably have to disable MFA entirely. I wouldn't touch QBO with a 10' pole, but it's possible that they jumped on board the general government bandwagon and started requiring MFA on every login.

Third off, as I said, a good first thing to figure out is if your cookies/cache related to Intuit is somehow being wiped regularly. When that happens, as far as QBO is concerned, you *are* a new computer. That is what the cache *does*.

I understand your role.  As an Accountant bound by IRS/FTC rules I can't disable MFA.  Clearly this is a new behavior and someone has made a change on the back end.

Similar to Microsoft, in about a week someone will see these posts and go ...oh.  We broke that, sorry.

Hello there, Ghami. I've got details about why you're prompted to get and use a one-time passcode when you log in to QuickBooks Online (QBO).

Intuit implemented the multi-factor authentication(MFA). If you sign in on an unrecognized or new device, we will send you a one-time passcode through your email or mobile device to provide extra protection against password theft. This could be why you're being prompted to get and use a one-time passcode to log in. Turning this feature off is unavailable.

However, if you're logging in to a recognized device but were asked for additional verification. You could have turned on the two-step verification feature in your QBO account. When it’s turned on, we’ll verify your identity with a one-time passcode every time you sign in on any device. You can turn off this feature to stop the prompt. I'll show you how:

1. Sign in to your Intuit Account.
2. From the Sign-in & security section, select 2-step verification.
3. Turn off the Use 2-step verification switch.
4. Enter your account password, then select Continue.

Once done, you should see a confirmation message that two-step verification is turned off, and you’ll also receive an email confirming this change.

If you’re using a different phone number, please refer to the Turn-off two-step verification section in this article: Verify your QuickBooks Online account with multi-factor authentication and two-step verification.

For future reference, if you have trouble signing in to your Intuit account, check this article: Recover your Intuit Account if you can't sign in.

Mention me in the comment below if you have more questions about login verification or any other concerns in QBO. I'll get back to you as soon as possible.

@AdonL 

Please re-read the question.

We use an email address and a password and then have two factor turned on.  In the past when we logged in from a new device/new browser it would send a code to our emails and then after entering that code, it would need MFA and let us in.  Then after that it would let is log in with email/password and MFA as it remembered our devices.

Now EVERY time we log in from even machines/browsers that we have just used like 20 minutes ago - it needs this code sent verification process.  I don't want to disable MFA.  I want your system to recognize my device and browser as it used to do.  Something clearly has changed on the back end.  Talk to your engineers

I know where you're coming from, SusanBradleyCPA. I want to provide some additional information regarding logging into your QuickBooks Online (QBO) account with multi-factor authentication (MFA) enabled.

It is crucial to understand that MFA can't be turned off since it provides extra protection against password theft. This additional security measure is designed to protect your sensitive information and prevent unauthorized access. Also, one possible reason for this sudden change in system behavior could be the limited recognition of devices or browsers. If the system encounters a device or browser that it does not recognize or that falls outside of its compatibility range, it may not function as intended.

With this, I recommend reaching out to your customer support team. They are equipped with tools that can check your account internally and investigate this issue further.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either of these tabs:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

If you have further questions or need assistance with managing your login settings, please feel free to ask here in the Community space.

Can you point to where this change in behavior was communicated?

I'll take it from here, @SusanBradleyCPA. Let me share more information about the MFA.

To confirm, there hasn't been recent documentation about the change in QuickBooks' behavior, which now requires a one-time passcode even when signing in on a trusted device. As you mentioned, once you log in and enter a one-time passcode on a new device, it won't ask for the code again and will remember your new device.

After entering the one-time passcode, MFA may still be necessary for subsequent logins depending on device, network, or browser. If we can't establish a high confidence of trust based on these factors, the system will prompt you to verify your identity again to ensure that your account won't be compromised.

Even from a trusted device, external factors like ad blockers may require identity verification. To avoid this, add *.intuit.com to allow list or disable the blocker for this domain. However, if you already done those procedures and the issue still persists, I recommend  getting in touch with our technical supports. This way, we'll be able to run a series of tests to rectify the problem.

For more security online tips, I'm adding this article for you to check: Online security tips | Intuit Security Center.

I'll be here if you still have questions about your MFA. The Community is available 24/7 to assist you. Take care always.