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2 replies

Level 1
November 3, 2024

We can perform some troubleshooting steps to ensure your data syncs in the app, junkkingmb.

 

The QuickBooks app's unusual behavior can be caused by the stored cache, which slows down performance. We can perform some troubleshooting steps to refresh data into its default state. This process plays the same role as clearing the cache from your web browser.

 

If you're using an iOS, follow the steps below:

 

  1. Go to Settings, and tap General.
  2. Tap iPhone Storage, then click the QuickBooks Online app.
  3. Select Offload App.

 

Otherwise, refer to this instruction for Android:

 

  1. Go to Menu ☰, then select More Options ⋮.
  2. Tap Settings, and click Refresh Data.
  3. Tap YES to confirm.

 

If the issue persists, you can uninstall and reinstall the mobile app to ensure you have the latest version. To do so, you can check this page: QuickBooks Mobile App.

 

Feel free to ask any follow-up questions or new inquiries about your data or tasks in QuickBooks Checking. The entire QuickBooks Team is here to assist you and ensure a smooth online banking experience within the program.

November 4, 2024

Unfortunately no. I have a call scheduled today to get some help.