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A
aosbh
October 20, 2017
Solved

card reader for desktop

  • October 20, 2017
  • 3 replies
  • 65 views

I have quickbooks 2016 Pro - desktop - so far apparently there is no chip reader available for use with a desktop.  have been using just a credit card "swiper" - had the one from QB but it quit working - bought another from Amazon - it worked sometimes, other times wouldn't work - now has quit working all together - can I buy a "swiper" from merchant services that will work with my desktop.  Are we the only business still using a desktop?

      Best answer by Dwayne11

      Hello Aosbh,

       

      I'd recommend working with our sales team to get the card reader that works with QuickBooks Desktop. You can reach out them by going here: https://quickbooks.intuit.com/payments/products/qb-desktop-payments

      3 replies

      V
      VALLEYWINDOW
      January 31, 2018

      Hi.  Did you ever get an answer to this.  It is so frustrating.  I too have the same problem.

      They sent me a go pay card reader for my phone, but it doesn't work with qb desktop

      S
      SuperiorFence
      February 27, 2020

      We too have tried everything to get credit cards to swipe through to the desktop.  While Notepad shows that the card reader is actually reading the card, Quickbooks does not show the card as read.  I believe no solution is being provided because Intuit Merchant Services is benefiting from the error by being able to charge transactions higher fees because they are then required to be handkeyed.    

       

      Further, the issue does not lie in the cardreader.  We have readers provided by QB and also from Amazon.  Neither readers will show a swipe in QB, but show the swiped information perfectly in Notepad. 

        M
        mv32
        Level 8
        February 27, 2020

        Thanks for posting to the Community, @SuperiorFence.
         

        It isn't the impression I want you to experience in QuickBooks. We always aim to provide our customers with excellence in service.

         

        Since you have tried everything to get credit cards to swipe through the desktop, I recommend contacting our Merchant Service Supports. They have the tools to pull up your account and help you get to fix the issue.

         

        Here's how:

        1. Open your QuickBooks desktop account and Press F1.
        2. A pop-up frame will appear, click Contact Us.
        3. Enter your query and hit Continue.
        4. Choose to Get a callback.

         

        Our supports are available every 6:00 am-6:00 pm from Monday to Friday and 6:00 am-3:00 pm Saturday.

         

        If you want to search for recorded fees, transactions, and deposits in your Merchant Service Center, you can check these articles:

         

        Please feel free to leave a message to this post if you need further assistance. I'm always here to help. Take care!

        M
        MotoGuild
        October 25, 2018

        We've been using QB Pro Desktop 2016 since, well...2016. We have a generic card swiper from Amazon and it's been working well for years. We had a previous one that finally died after a couple years of use.

         

        I would like to find a chip reader - not sure if there is such a thing...?

        M
        MelissaE
        March 3, 2019

        https://quickbooks.intuit.com/payments/readers/  

         

        Try that link. and call [removed]

        D
        deb8
        April 1, 2019

        No you are not the only desktop user. We were told by QB that when the new card reader was available they would replace our old one free of charge with the new. So far nothing has been received.

         

         

        A
        Anonymous
        April 15, 2019

        Good luck with a card reader for Desktop.  I spoke to someone at QB and they said their portable card reader (with chip reader) would work on the desktop.  Then when I received them it would work so I contacted Tech Support and after explaining everything to a nice gentleman in India they finally switched me over to the US Tech Support and I was told it would not work.  So after speaking with (5) Quick Books Representatives to get a return order number I went ahead and purchased the MagTek card reader.  However it doesn't have a chip reader.  Now I'm dreading contacting Tech support AGAIN to get this one set up.

          C
          Charies_M
          Level 9
          April 15, 2019

          Hello there, Ibew96.

           

          Let me point you to the right support that can help you with credit card reader compatibility.

           

          For now, you'll need to get in touch with our QuickBooks Payments Team to help you integrate credit card readers.

           

          Just in case you'd love to know more about processing payments for credit card transactions, feel free to check out this link: Process a payment in Merchant Service Center.​

           

          I would appreciate if you'd let me know how it goes. Should you have any other questions about QuickBooks Desktop. I'd be pleased to help you out. 

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