I haven't seen any reported issues with the NAB Connect accounts, arwel6. Are you getting an error code when connecting your bank to QBO? If so, you can refer to Step 3 in this article to fix specific online banking errors. If there's no error, you might want to check the common reasons why banks won't connect to QBO. These are: Interruption with the banking connection that Intuit uses to downloaded the transactions. Issues with the bank. New updates with your bank that needs to be completed.I'd suggest logging in to your bank on the website first. If you're able to access it without issues, then proceed with manually updating your account in QBO. Here's how: Click Banking on the left panel. From the Banking page, click the Update button in the upper right-hand corner.Feel free to get back to me if you need more help. I'll be here to assist you further.

Question

Does anyone else have issues connecting their feed through NAB connect?

12 replies
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QuickBooks Online

SophiaAnnL

Level 5

I haven't seen any reported issues with the NAB Connect accounts, arwel6.

Are you getting an error code when connecting your bank to QBO? If so, you can refer to Step 3 in this article to fix specific online banking errors.

If there's no error, you might want to check the common reasons why banks won't connect to QBO. These are:

Interruption with the banking connection that Intuit uses to downloaded the transactions.
Issues with the bank.
New updates with your bank that needs to be completed.

I'd suggest logging in to your bank on the website first. If you're able to access it without issues, then proceed with manually updating your account in QBO.

Here's how:

Click Banking on the left panel.
From the Banking page, click the Update button in the upper right-hand corner.

Feel free to get back to me if you need more help. I'll be here to assist you further.

A

arwel6Author

Thank you for your reply, Sophie.

I've tried all of the things you suggested but nothing is working. My bank feed hasn't updated for nearly 3 days now.

It's so frustrating as there seems to be no reason for the problem.

I've attached screenshots of what happens when I update the bank feed

L

lin_jcaj

Level 9

Thanks for trying the steps given by my colleague @ SophiaAnnL, arwel6.

You can also try downloading transactions from your bank's website into QuickBooks Online using our WebConnect feature. Please check this article for your reference: How to upload more than 90 days of bank transactions.

Keep me posted with the result. I wanna make sure your able to update your Bank Feeds.

T

troya

Hello,

We are having the same issues with our NAB Connect bank feed to Quickbooks Intuit. It has now been 8 days of no connection. Did you get your issues resolved and how?

Much appreciated.

K

Kass_B

Hi troya,

There can be a number of reasons why the connection could stop working. As NAB Connect feeds commonly use a token or One-Time-Password (OTP), this can interrupt the feed when it tries to automatically update but is unable to without the updated OTP or token code. Try pressing the 'Update' button on the Banking page, or if you see a link in a banner that says Fix Your Connection click this and follow the prompts to enter in the OTP and bring transactions through. This article also contains some helpful troubleshooting and lists some other common errors and fixes if the above is not the case.

If this does not update the feeds and you're unable to see the cause for the issue, the best option is to reach out to our support team so that they can diagnose and resolve it with you. The causes can range from changing the internet banking credentials to security tokens to connection issues from our end; the sooner that you reach out for assistance, the sooner we are able to initiate a resolution and/or raise it for a further investigation if necessary. They can be contacted on 1800 046 038 or by following the below steps:

Click on the Help (?) icon.
Select Assistant and enter Contact support in the chat field, and then click the Send icon.
You'll be asked about your concern, and you'll need to enter and send it.
If you can't see any related topics to your issue on what they shared, select No, get me a human.
Then, click Contact Us.
Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

-Kass

S

SuperNotSupper

I reached out to Tech Support a month ago which provided no resolution, I was only met with a "we are aware of the issue and we are working on it and will provide updates"

I have not been contacted since and there have been zero updates. Still broken since April 20th. Pretty much crippled my accounting so I'm moving to another platform if I can't get help by the end of the month.

H

How do I add Bank Account deta

Yes I have not been able to get bank feeds from NAB Connect for several days

I

IntuitAika

QuickBooks Team

Hi How do I add Bank Account detail,

Do you have any error message on on your NAB Connect account on the Banking page? Let's do a manual update to get your latest transactions by going to Banking tab and select Update.

If you've recently changed your bank's login details or account number, you'll need to update that info in QuickBooks Online as well so your transactions will be downloaded.

Here's how:

Go to Transactions and select Banking.
Select the tile for the bank account. Then select the Edit ✎ icon.
Select Edit sign-in info.
Update your info as needed.

You can also check on this article on what to do if you get a bank error or can't download transactions in QuickBooks Online.

Feel free to message us back if you need further assistance with your bank transactions.

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