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A
addison5
March 29, 2021
Question

How to disconnect Quickbooks Time?

  • March 29, 2021
  • 18 replies
  • 62 views
I used the trial subscription for Tsheets, which is now Quickbooks Time. I decided it didn't work the way I wanted and moved to another way to track time, but my QBO account still thinks I'm using Quickbooks Time. How to disconnect?

18 replies

Jessica_young
Jessica_young
Level 4
March 29, 2021

Good morning, @addison5.

 

I'm more than happy to assist in getting this integration removed for you! 

 

Note: You'll need to be logged into the Admin account, and be the user that originally installed the integration. 

 

Here's what you'll do:

  1. Once logged into QuickBooks Online, from the left menu, select Apps then My Apps.
  2. Select the Action ▼ dropdown menu, then Disconnect. Note: If you can't find Disconnect in the menu, select Settings, then locate the Disconnect button on the settings page.
  3. Complete the short questionnaire.
  4. Select Confirm Disconnect to remove the app from your company profile.

You can read more on this process by checking out this article: Disconnect an app and change subscription.

 

Let me know if I can help with anything further! Have a fantastic Monday.

A
addison5Author
March 29, 2021

The app is already uninstalled and disconnected according to the app section. But when I click on the time tab, it still tells me to access through T sheets or quick book time

Tori B
Tori BQuickBooks Team
QuickBooks Team
May 13, 2021

I believe Addison is referring to the original QBO time entry. I have disconnected and canceled my trial of sheets and would like to go back to entering my time via time entry on QBO. It is not allowing me to do so because time entry keeps redirecting to tsheets, which I do not want to use (or am subscribed to now). How do you get back the original time entry when clicking "track time" from the dashboard or from the Time section in the navigation bar?


Hey there, @devsecops. 

 

Thanks for following the thread and sharing your concerns. I'm happy to lend a hand with disconnecting your QuickBooks Time account from your QuickBooks Online account. 

 

Before we begin, please know that you'll need to be logged into the Admin account, and be the user that originally installed the integration. 

 

Let's get started:

 

  1. Once logged into QuickBooks Online, from the left menu, click on Apps then My Apps.
  2. Tap on the Action dropdown menu, then Disconnect. 
  3. Complete the short questionnaire.
  4. Hit Confirm Disconnect to remove the app from your company profile.

That should do it. For more details about this process, check out: Disconnect an app and change subscription.

 

Please let me know if you're successful in disconnecting using these steps. I want to ensure that you're back to business. Have a wonderful day ahead! 

A
Airtec Energy
June 29, 2021

Case Number 

[removed]

 

I am having the same issue, have been back and fourth With QBO and QBT and cannot resolve, have been told they would call me back with a superviser numerous times, never do and just hang up.

 

My QBT is cancelled and removed.

 

although QBO time overview says i am still connect and unable to see my teams times come in from third party APP knowify.

 

QBO has not provided any support. or follow up in regards to case.

 

providing a product but not able to fix it.

 

still waiting for call back and been over 2 weeks...

 

may been time to look for another provider, here Xero has great customer/tech support.

J
janicerebhan
June 23, 2023

Hi - We use TSheets for staff to enter their actual hours in TSheets and then want to manually enter the time into QB Online as we don't bill all time. How can i do this? Currently it's importing the actual hours worked which isn't what we need

 

M
MirriamMQuickBooks Team
QuickBooks Team
June 23, 2023

Hi there, Janice.

 

Once QuickBooks Time (QB Time) integrates with QuickBooks Online (QBO), it'll automatically import any new or edited information in QB Time to QBO.

 

If you don't want to import time to QBO, you may want to disconnect your QB Time account. Here's how:

 

  1. Log in to QBO as an Admin.
  2. In the left menu, click on Apps
  3. Select My Apps.
  4. Click on the Action dropdown menu.
  5. Choose Disconnect. 
  6. Answer all the questionnaires.
  7. Click Confirm Disconnect to remove the app from your company profile.

 

To learn more about integration preferences in QB Time, see this article: About QuickBooks integration preferences in QuickBooks Time.

 

For future reference, here's an article you can check for guidance in managing time: Track and manage time in QuickBooks Time.

 

Please know that you can always visit our Community Forums if you have other concerns. We're always ready to help you whenever you reach out. Have a great day ahead!

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