Inputing credit card payments

Let's work together to sort out this issue with your credit card payments in QuickBooks Desktop (QBDT) for Mac, @Jane29.

Before anything else, I'd like to ask how you enter the credit card payment on your account. Would you mind adding a screenshot to this post? We would appreciate additional details to help us provide an accurate resolution.

In the meantime, you can record the credit card payment using a check and ensure you place it in the correct account. Here's how:

1. Go to the Banking menu and select Write Checks. 
2. Select Create Check on the left panel.
3. Fill out the necessary fields.
4. Click Save once done.

You can learn more about this process by checking out this resource: Write checks in QuickBooks Desktop for Mac.

On top of that, you'll want to add digital signatures to your checks or paychecks seamlessly in QBDT. This article provides detailed steps: Create and use electronic signatures for checks and paychecks.

The Community space is still open to other concerns about managing credit card payments or transactions. Let us know, and we're here to help you in any way.

The problem is that the credit payment from the bank registry (not the CC registry) which is then applied to the CC registry shows up on the CC registry as a credit card charge not a payment.  

And yes, when I input the payment from our bank account I choose the Credit Card registry as the account to apply it to.  

When you look at the transaction in the Bank Register, is the credit card payment displayed in the Deposit or Payment column?  It sounds like it may have come through as a charge vs a payment from the Bank feed.  If it came down to the Deposit field in the Bank Register, then it'll show as a Charge in the Credit Card register.  Or is this a Split transaction with multiple lines to it?

Thank you all so much for your help.  These answers helped me figure it out!