I recognize the importance of exporting your payroll data in QuickBooks Online (QBO) Payroll, bfenno. Let's take a closer look at what might be causing this issue so we can get it resolved as quickly as possible.
To start, I'll just need more information, such as whether there have been any recent changes to your payroll setup or if you've noticed any specific error messages. From there, we can go through the accurate resolution so that everything is back on track.
In the meantime, we can perform some troubleshooting steps by accessing your QBO account using an incognito window to determine if this is a browser-related issue. It could be that your browser's cache and cookies are corrupted, causing unexpected behavior on the Banking page. Refer to these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private window works, return to your regular browser and clear the cache to delete the temporarily stored files and browsing history. The collection of data can create corruption over time; however, removing this should fix it. You can also use supported, up-to-date browsers to rule out the possibility of a browser-related issue.
Otherwise, you'll want to ensure that your QBO Payroll subscription is active. If it has expired or been canceled, your payroll data export will stop working.
Additionally, this resource can be handy if you want to have a detailed view of your financial information. You can use it to access a list of payroll reports and transactions for your employees: Run payroll reports.
Furthermore, explore QuickBooks Payroll if you're interested in taking payroll processing to the next level. Time-tracking features and faster direct deposits can be a game-changer for your business.
Keeping your payroll running smoothly is our top priority. If you have any further concerns or have any additional questions, don't hesitate to reach out. We're always here to assist you, bfenno.
