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da231
August 23, 2022
Question

EPAY IRS ISSUES

  • August 23, 2022
  • 1 reply
  • 6 views

When I click to pay payroll liabililties, Fed w/holding, etc. All of a sudden it will not let me select E-pay.  I refuse at this time to pay for QBO to do my payroll for my employees.  What is the deal?

1 reply

JenoP
JenoPQuickBooks Team
QuickBooks Team
August 24, 2022

Hi there, da231.

 

Can you tell us what do you see or what happens when selecting the E-pay option? Can you also share a screenshot for us to make sure that we are giving you the right steps and information to sort this out.

 

Please add a reply below to share more details. 

D
da231Author
August 24, 2022

Please see attached.

MaryLandT
MaryLandT
Level 10
August 25, 2022

I have moved my daily activities of these companies to QuickBooks Online.  I still need to do their payroll myself at this time.  Is that somehow causing the problem? 


Moving daily activities to QuickBooks Online shouldn't cause issues when paying taxes in QuickBooks Desktop, da231.

 

Let's check again the payment schedule for your Federal taxes. You can toggle the payment method into check. This refreshes the setup which resolves unexpected issues when submitting returns. 

 

Here's how:

 

  1. Go to the Employees menu and select Payroll Center.
  2. From the Pay Liabilities tab, click on Change Payment Method.
  3. On the pop-up, click Continue.
  4. Select Check as the Payment (deposit) method. Click Next, and then tap Finish.

 

After that, go back and select E-pay as the payment method. Once done, let's attempt to pay your Federal taxes again.

 

If the issue persists, I recommend getting in touch with our QuickBooks Desktop Payroll Live Team. This way, they can check your account securely and investigate further the root cause of this issue. 

 

If everything looks good and you're able to pay taxes, you can check the status of your payments. I'm adding this article for the steps: Check e-file or e-pay status in QuickBooks Desktop Payroll Enhanced.


Don't hesitate to post again if you have other QuickBooks concerns. I'm always around here in the Community forum to help.

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