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June 9, 2024
Question

Reject timesheet for correction

  • June 9, 2024
  • 4 replies
  • 36 views

Hello,

When reviewing timesheets for approval, the 'reject' option does not appear. All help resources provide instruction on how to select 'approve, unapprove, or reject' employee timesheets in QB Time, but only approve & unapprove options exist in my view. Where is the option to reject timesheet for correction?

Thank you for your assistance. 

4 replies

QuickBooks Team
June 9, 2024

You can reject the timesheet once you unapproved them, VA71. Let me walk you through the steps.

 

In QuickBooks Time, you need to unapprove the timesheet first to reject it. I'll show you how:

 

  1. Go to Approvals.
  2. Select the report dates and team members, then click Run Report.
  3. To unapprove and unlock the team member's timesheet, pick Unapprove.
  4. Tap Reject to decline it.
  5. Enter the reason for the rejection, and hit Send.

 

If you'd like to edit or delete a timesheet using the approvals report, refer to this article for the instructions: Approve, unapprove, and reject timesheets for QuickBooks Time.

 

Furthermore, we can perform basic troubleshooting if the reject option is still not visible on your end. This helps us isolate the issue to determine if it's related to the browser's cache. To start, access your QuickBooks Time account through a private or incognito window through the shortcut keys below:

 

  • Google Chrome: Press CTRL + Shift + N
  • Safari: Press Command + Shift + N
  • Mozilla Firefox: Press CTRL + Shift + P

 

From there, unapproved the timesheet to see the reject option. If it works, return to your regular browser and clear the cache to improve the system's performance. Additionally, we can switch to other supported browsers as an alternative to the browser you're currently using.

 

Save this guide to look at your team members' actions moving forward: View QuickBooks Time timesheets.

 

I'll be right here to provide further assistance relating to timesheets. Swing by here anytime for other Time task concerns.

VA71Author
June 10, 2024

Hello,

Thank you for providing troubleshooting instructions; however, the 'reply' button did not appear. Only the approve and unapprove buttons are visible.

 

I have attached a screenshot in case it helps.

 

Thank you again for your suggestions to resolve.