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sevenwithfaith
June 7, 2020
Question

What is Connection error (400) and how is it fixed?

  • June 7, 2020
  • 13 replies
  • 188 views
No text available

13 replies

Angelyn_T
Angelyn_TModerator
Moderator
June 7, 2020

Hello, @sevenwithfaith.

 

Most of the time, error 400 means that the server is unable to process the request being sent due to an issue that is perceived by the server (corrupted). If you're trying to connect your bank, we can perform some steps to isolate the problem. First, log in to your bank's website to check if you're getting the same error. If the issue persists, the error may be coming from your bank. You may reach out to them to investigate this further.

 

On the other hand, you can try manually updating your bank account to refresh the connection between QuickBooks and your financial institution.

 

Here's how:

 

  1. Go to the Banking tab.
  2. Select the blue tile at the top for the bank account you want to update.
  3. Click the Update button. If you see a message about additional authentication, follow the on-screen instructions. Not all banks require this, but some do for added peace of mind.

I'm also adding this article for your reference about fixing banking errors in QuickBooks Online.

 

If there's anything else you need help with, let me know by adding a comment. I'm always here for you. Have a good day!

E
ehwison
April 27, 2021

Getting this error when adding a new employee's w-4 info

MaryLandT
MaryLandT
Level 10
April 13, 2022

I am getting this error when adding an employee.  It won't tell me what information is wrong it just says something is wrong with a yellow mark next to the employee. it keeps reverting back to the single status but she is not single, it is not correct.  It won't hold my information. Payday is Friday.  i must get this entered.  have never had this problem. have requested a call several times this afternoon.  I have spent since 1:30 pm on this and am no where.  Quickbooks used to have phone support.  now they have doubled their prices and offer no support at all.  What am I going to do?  About to have a meltdown. If they are telling me that there is something wrong, then tell me exactly what it is.  I have cleared myy cache, I have gone into an incognito window, I have done everything I can.  But someone from Quickbooks needs to help me. This is nuts.  Thank you for listening. 


Thanks for bringing this to out attention, MDB0716.

 

We've been alerted about the error when adding an employee. The workaround provided is to sign out and sign back in to your QuickBooks account to refresh the page.

 

If not, you can try adding employees via other supported browsers. You may browse again this article to learn what browser to use: System requirements for QuickBooks Online.

 

If the same issue persists, I recommend contacting our QuickBooks Online Live Support Team. That way, they can create a case to isolate and monitor again the issue.

 

To make sure that you're contacting the right support team. Please use this article: Contact Payroll Support. It has the phone number and steps on how to chat or get a callback from them.

 

Don't hesitate to post again if you have other QuickBooks concerns or if you have additional questions about the error. Just leave a comment below and I'll get back to you.

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